At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction is meaningful.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and opportunities to earn more through our accreditation programme.
- Why this job: Be part of a supportive team and grow in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology.
The predicted salary is between 27800 - 27800 £ per year.
Location: Lancaster
Salary: Competitive + Fantastic Benefits
Overview: As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are: At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
Responsibilities:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must-haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits:
- We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4‑day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
What’s in it for you: As well as the benefits, we also offer a wide range of support, rewards, and tools— all focused on helping you prioritize what really matters.
Retail Advisor, 20hrs, Lancaster employer: myGwork - LGBTQ+ Business Community
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Lancaster that prioritises employee growth and well-being. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, we empower our Retail Advisors to thrive in a supportive environment where every interaction is meaningful. Join us to be part of a team that values innovation, collaboration, and personal development.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 20hrs, Lancaster
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can deliver exceptional customer service.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve built rapport with customers or tackled challenges. This will demonstrate your proactive attitude and team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Virgin Media O2 family right from the start!
We think you need these skills to ace Retail Advisor, 20hrs, Lancaster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Retail Advisor role. Highlight any relevant experience in retail or customer service, and connect it to how you can help our customers at Virgin Media O2. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforwardness, so get straight to the good stuff about why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savvy
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Familiarise yourself with Virgin Media O2's offerings and think about how they can improve customers' lives. This will show that you're not just a fit for the role but also enthusiastic about the brand.
✨Practice Building Rapport
During the interview, focus on your communication skills by engaging with the interviewer as if they were a customer. Practice active listening and responding thoughtfully to their questions, which will highlight your ability to build rapport and understand customer needs.
✨Be Ready to Adapt
Flexibility is key in retail, so come prepared with examples of how you've adapted to changing situations in previous roles. Whether it was handling a busy shift or adjusting to new product launches, showing your resilience and motivation will impress the interviewers.
