At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O₂, an inclusive employer with a vibrant culture.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and support in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Edinburgh Gyle
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- You'll have a supportive team and exceptional tailored training on a 4-day (30 Hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Edinburgh Gyle employer: myGwork - LGBTQ+ Business Community
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Retail Advisor in Edinburgh Gyle, you'll benefit from exceptional training, competitive pay, and a range of generous benefits including private medical cover and a strong pension scheme. Join us to not only enhance your career in a dynamic retail environment but also to make meaningful connections with customers and colleagues alike.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Edinburgh Gyle
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O₂'s values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can deliver exceptional customer service.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve built rapport with customers or tackled challenges. This will demonstrate your proactive attitude and team spirit.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
We think you need these skills to ace Retail Advisor, 16hrs, Edinburgh Gyle
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let us know why you want to join our team!
Follow Up:After submitting your application through our website, keep an eye on your inbox for updates. If you haven’t heard back in a week or so, it’s totally fine to send a friendly follow-up email to check on your application status.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research Virgin Media O₂. Understand their values, products, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you adapt to different situations and work well within a team. Share instances where you collaborated with colleagues to achieve a common goal or adapted to changing customer demands. This will resonate well with their emphasis on teamwork and flexibility.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
