At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in technology and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Supportive team with tailored training and excellent career growth opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for technology.
The predicted salary is between 27900 - 27900 £ per year.
Location: Dumfries
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in It for You
- We’ll set you up for success with a supportive team and tailored training on a 4‑day (30‑hour) induction within the first two weeks of your start date.
- You’ll also receive the following benefits:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones) and a healthcare plan.
- Critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Dumfries employer: myGwork - LGBTQ+ Business Community
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Dumfries that fosters personal and professional growth. Our Retail Advisors benefit from comprehensive training, competitive pay, and a range of fantastic benefits, including private medical cover and generous leave policies, all while working in a supportive team environment that values innovation and customer service.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be interacting with customers all day. Role-play with a friend or family member to get comfortable with welcoming customers and building rapport. Show them your friendly, approachable side!
✨Tip Number 3
Be ready to showcase your passion for technology! Think of examples where you've used tech to solve problems or improve experiences. This will show that you genuinely care about how technology can make life better for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to highlight your flexibility and motivation in your application!
We think you need these skills to ace Retail Advisor, 16hrs, Dumfries
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s just a little!
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and being part of a team that thrives on collaboration.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment. And remember, apply through our website for the best chance!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Products
Before your interview, take some time to familiarise yourself with the products and services offered by the company. This will not only show your genuine interest in technology but also help you answer questions about how you would recommend tailored solutions to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you built rapport with customers or resolved issues effectively. This will demonstrate your confidence and communication skills, which are crucial for a Retail Advisor role.
✨Emphasise Team Spirit
Retail is all about teamwork! Be ready to discuss how you’ve collaborated with others in previous roles. Highlight your proactive attitude and how you contribute to a positive team environment, as this aligns perfectly with what they’re looking for.
✨Be Ready to Adapt
Flexibility is key in retail, so be prepared to talk about how you handle changing situations or customer demands. Share examples of how you've adapted in fast-paced environments, showcasing your resilience and motivation to achieve both individual and team goals.
