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For Companies At a Glance
- Tasks: Provide top-notch customer service via email, phone, and live chat.
- Company: A trendy interiors brand focused on modern design.
- Benefits: Earn £13 per hour, enjoy remote work, and access exclusive perks.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Excellent communication skills and a customer-first mindset.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 13 - 16 £ per hour.
A modern interiors brand is seeking an Online Retail Customer Service Coordinator to provide exceptional service across email, phone, and live chat. The role involves handling customer enquiries related to orders and aftercare.
Candidates should possess:
- Excellent communication skills
- A customer-first attitude
- Previous experience in CRM systems (preferred)
This position offers remote work four days a week, competitive pay of £13 per hour, and a range of attractive benefits including membership perks and ongoing training.
Remote Online Retail Customer Service Coordinator employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Online Retail Customer Service Coordinator
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be dealing with customers via email, phone, and live chat, practice responding to common queries in a friendly and professional manner. We want you to shine in those interactions!
✨Tip Number 2
Familiarise yourself with CRM systems if you haven't already. Knowing your way around these tools can give you a leg up during interviews. We recommend checking out some online tutorials or resources to get comfortable with the basics.
✨Tip Number 3
Don't forget to showcase your customer-first attitude! Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about those moments that highlight your dedication to service.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We keep an eye on applications that come directly from our site, so make sure to submit your application there and let us know why you're the perfect fit for this remote position.
We think you need these skills to ace Remote Online Retail Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing exceptional service, make sure your written application reflects your top-notch communication skills. Use clear and concise language, and don’t shy away from showcasing your customer-first attitude!
Tailor Your Experience: Highlight any previous experience you have with CRM systems or customer service roles. We want to see how your background aligns with what we’re looking for, so be specific about your achievements and how they relate to the job.
Be Personable: Remember, we’re looking for someone who can connect with customers! Inject a bit of your personality into your application. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Brand Inside Out
Before your interview, take some time to research the modern interiors brand. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your ability to handle customer enquiries. Think of specific situations where you resolved issues or provided exceptional service, whether through email, phone, or live chat.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it! If not, do a bit of research on common platforms used in customer service. Being able to talk about how you would adapt to new systems can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team, company culture, and training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
