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- Tasks: Design, develop, and maintain BMC Remedy applications to enhance user experiences.
- Company: Capgemini is a global leader in business and technology transformation, committed to inclusivity.
- Benefits: Enjoy hybrid working, flexible hours, and access to extensive training and wellbeing resources.
- Why this job: Join a vibrant team focused on innovation and making a positive impact in the tech world.
- Qualifications: BMC Remedy ITSM Certification and experience in cloud-based deployments required.
- Other info: Capgemini promotes a supportive culture with mental health champions and a focus on employee wellbeing.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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This job is with Capgemini, an inclusive employer and a member of myGwork â the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About The Job Youâre Considering
We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters.
- Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment.
- Optimise Remedy application performance and ensure scalability.
- Create and maintain technical documentation, including design specifications and user guides.
- Collaborate with cross-functional teams to integrate Remedy with other enterprise applications and provide ongoing support, enhancements, and upgrades to the Remedy system
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your Skills And Experience
- BMC Remedy ITSM Certification.
- Understanding of ITIL framework and best practices.
- Experience in cloud-based deployments of Remedy application
- Wide-ranging experience in developing and customising workflows and integrations and in programming skills e.g. JavaScript
- A problem-solving and analytical approach and the ability to communicate and collaborate with people at all levels
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does âGet The Future You Want â mean for you?
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Youâd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained âMental Health Championsâ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminiâs âlearning for lifeâ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Youâll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. Youâll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini
Growing clientsâ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youâll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whatâs possible. Itâs why, together, we seek out opportunities that will transform the worldâs leading businesses, and itâs how youâll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youâll build the skills you want. Youâll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of âŹ22.1 billion.
Get The Future You Want | www.capgemini.com
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Remedy Consultant employer: myGwork - LGBTQ+ Business Community
Contact Detail:
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StudySmarter Expert Advice đ¤Ť
We think this is how you could land Remedy Consultant
â¨Tip Number 1
Familiarise yourself with the BMC Remedy ITSM suite and its functionalities. Understanding the specific modules like Incident Management and Change Management will help you speak confidently about your experience and how you can contribute to the team.
â¨Tip Number 2
Network with current or former employees of Capgemini, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
â¨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences with Remedy solutions. Be ready to share specific examples of how you've improved business processes or user experiences in previous roles.
â¨Tip Number 4
Research Capgemini's commitment to inclusivity and employee wellbeing. Being able to articulate how your values align with theirs can set you apart as a candidate who is not only skilled but also a good cultural fit.
We think you need these skills to ace Remedy Consultant
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience with BMC Remedy ITSM and any certifications you hold. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with Capgemini's mission. Mention specific projects or experiences that showcase your problem-solving abilities and collaboration skills.
Showcase Technical Skills: Detail your technical skills related to Remedy development, including any programming languages you are proficient in, such as JavaScript. Provide examples of how you've used these skills to improve business processes.
Highlight Soft Skills: Capgemini values collaboration and communication. Be sure to include examples of how you've worked effectively in teams and communicated with stakeholders at various levels in your previous roles.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
â¨Understand the BMC Remedy ITSM Suite
Make sure you have a solid grasp of the BMC Remedy ITSM suite and its functionalities. Familiarise yourself with Incident Management, Problem Management, Change Management, and Asset Management, as these are crucial for the role.
â¨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved issues in a Remedy environment. Highlight your analytical approach and how it led to improved user experiences or business processes.
â¨Demonstrate Collaboration Experience
Since the role involves working closely with cross-functional teams, be ready to share instances where you've collaborated effectively with others. Emphasise your communication skills and ability to work in a team setting.
â¨Prepare for Security Clearance Questions
As obtaining Security Check (SC) clearance is a requirement, be prepared to answer questions about your residency and nationality. Ensure you understand the criteria for SC clearance to avoid any surprises during the interview.
