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- Tasks: Lead a dynamic team to deliver exceptional front-of-house service in Central London.
- Company: Join Rapport Guest Services, a champion of diversity and inclusion.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Two years of leadership experience and a passion for outstanding service.
- Other info: Be part of an award-winning company committed to your growth and wellbeing.
The predicted salary is between 32000 - 48000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are thrilled to be recruiting a Reception Manager to lead a talented team of two Rapport Ambassadors in the heart of Central London. In this pivotal role, you will oversee a vibrant front-of-house operation, delivering outstanding service and creating a welcoming experience for clients, customers, and guests alike.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 9 PM, with flexibility as per business needs)
Ideal start date: May 2025
Salary: £40,000 per annum
What you’ll get:
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Overseeing and guiding the Rapport Ambassadors to meet the expectations set by Rapport, clients, and partners.
- Ensuring the client and guest areas are impeccably managed, delivering exceptional service while monitoring team performance, addressing urgent issues, and handling complaints efficiently.
- Staying ahead of guests' needs by being observant and prepared to provide solutions swiftly.
- Actively seeking out new and creative approaches to enhance the services we provide.
- Fostering a collaborative environment within the team and participate in available cross-training opportunities to strengthen skills and teamwork.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least two years of team leadership and stakeholder management in a similar role.
- Have extensive knowledge of all HR procedures and protocol.
- Be a proven leader who is enthusiastic about continuous development of the team and the self.
- Possess a strong financial acumen and communication skills.
- Have a vibrant personality who can act with integrity, highly organised, with a can-do attitude and passion for delivering high standard service.
- Have great interpersonal skills and a natural ability to positively influence business decisions.
- Be able to work well under pressure and have the ability to be proactive and act with intuition.
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company:
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include:
- In the 2021 "Best Companies to work for" awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from "Best Companies", their ultimate accolade, in 2021 signifying a "World Class" company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Reception Manager employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Rapport. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Rapport's values and culture. Show us how you embody 'Create Rapport' and 'Be Brilliant' in your past experiences. We love candidates who align with our mission!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your vibrant personality shine through, so don’t be afraid to let your passion for customer service show!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Make sure your application reflects your leadership experience and your ability to foster teamwork, as these are key for the Reception Manager role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in team leadership and customer service. We’re looking for someone who can lead our Rapport Ambassadors, so showcase any similar roles you've had!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about Rapport and what we stand for there!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Rapport Values
Before the interview, take some time to familiarise yourself with Rapport's core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare to discuss your previous leadership experiences, focusing on how you've motivated and developed your team. Be ready to share specific instances where you successfully handled challenges or improved team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you've had to think on your feet and provide solutions quickly. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about the team's dynamics or opportunities for professional development.
