At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while connecting with customers daily.
- Company: Join Virgin Media O₂, an inclusive employer committed to diversity.
- Benefits: Earn up to £36,200 with private medical cover and a 4-day working week.
- Other info: Enjoy 25 days annual leave plus your birthday off and excellent career growth.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: UK manual driving licence and confidence working outdoors in all weather.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).
Location Requirement: Must live in one of the following postcodes: OX1, OX2, OX3, OX4, OX5, OX7, OX9, OX10, OX11, OX12, OX13, OX14, OX15, OX16, OX17, OX18, OX26, OX27, OX28, OX29, OX25, OX39, OX44, SN7, HP18, RG17.
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It's about connecting people with what matters most, traveling to different locations, and meeting new people every day.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team.
Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Other Skills We Are Looking For
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
Benefits
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA, a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays, your birthday off, plus the option to buy and sell up to 5 extra days.
- A 4‑day working week – after training, you work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Field Service Engineer- Oxford employer: myGwork - LGBTQ+ Business Community
Virgin Media O₂ is an exceptional employer that prioritises inclusivity and employee well-being, offering a competitive salary and a unique 4-day working week that promotes work-life balance. With comprehensive benefits including private medical cover, generous leave policies, and opportunities for personal growth, employees are empowered to thrive in a supportive environment while connecting with customers across Oxford. Join a team where your contributions truly matter and enjoy the satisfaction of making a difference in people's lives every day.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer- Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Media O₂'s values and mission. This will help you connect your skills and experiences to what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your problem-solving mindset and customer service passion can shine in the Field Service Engineer role.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've handled unexpected situations. This will demonstrate that you're composed and ready to tackle any challenge that comes your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer- Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for helping customers and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Field Service Engineer role. Highlight your problem-solving skills and any relevant experience you have with technical issues or customer service. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Virgin Media O₂.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, brush up on your technical knowledge related to broadband, TV, and phone services. Familiarise yourself with common issues customers face and how you would resolve them. This will show that you're not just technically savvy but also ready to help customers effectively.
✨Showcase Your People Skills
Since this role is all about connecting with people, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you turned a negative experience into a positive one. This will highlight your problem-solving mindset and passion for helping customers.
✨Demonstrate Adaptability
The job requires working outdoors in various weather conditions, so be ready to discuss how you handle unexpected situations. Share stories that illustrate your ability to stay composed and adapt quickly, whether it's dealing with a tricky installation or a last-minute schedule change.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
