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- Tasks: Lead a dynamic Operations Support Team and enhance business operations across the UK.
- Company: Join St. James's Place, an inclusive employer committed to diversity.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Shape team dynamics and drive impactful change in a supportive environment.
- Qualifications: Proven people management skills and experience in operational delivery.
- Other info: Exciting role with travel opportunities and a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Due to internal movement we have a rare but exciting opportunity to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK as well as act as deputy for the Senior Operations Manager.
Who We're Looking For
Someone who leads with clarity, communicates openly, and supports teams to perform at their best. Resilience and the ability to remain calm, focused, and effective when managing change & competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.
What You'll Be Doing
- Set priorities and expectations to support business objectives
- Handle resources to maintain operational continuity across locations
- Handle temporary staffing budget including monitoring, reconciliation, and forecasting
- Build strategic awareness by working closely with collaborators to align team priorities
- Lead team meetings and business updates to create trust, collaboration, and idea sharing
- Lead continuous improvement initiatives to improve partner and client experience
- Communicate business change clearly and support teams through delivery changes
- Ensure processes and procedures are in place, reviewed, and effective
- Lead performance reviews and support promotion and development planning
- Contribute insight to corporate decision making
- Coach and mentor colleagues across the wider community
Essential Criteria
- Experienced people management and leading team performance
- Experience leading operational change, projects, or continuous improvement initiatives
- Experience of operational delivery across multiple locations
- Strong planning and organisational skills with the ability to balance opposing demands
Desirable Criteria
- Experience working in financial services or regulated environments
- Experience using management information to support decision making
Special Requirements
London-based, with work from home days and travel to other SJP locations including Scotland.
Operations Support Manager employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at St. James's Place. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their mission and how you can contribute to their operational success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so be ready to share examples of how you've led teams and managed change.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you're genuinely interested in the role.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Support Manager. Highlight your experience in people management and operational change, and don’t forget to sprinkle in some examples of how you've improved processes in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how you lead with clarity. Share specific instances where you've supported teams through change and how you’ve navigated challenges with a solutions-focused mindset.
Showcase Your Strategic Awareness: In your application, demonstrate your ability to align team priorities with business objectives. Mention any experience you have in handling resources and budgets, as well as how you’ve contributed to corporate decision-making in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our inclusive team at St. James's Place!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operations of St. James's Place. Familiarise yourself with their processes, challenges, and successes. This will not only show your genuine interest but also help you articulate how your experience aligns with their operational needs.
✨Showcase Your People Management Skills
Prepare specific examples that highlight your experience in leading teams and managing performance. Think about times when you successfully navigated change or improved team dynamics. Be ready to discuss how you can foster a collaborative environment and support your future team.
✨Demonstrate Your Problem-Solving Mindset
Since the role requires resilience and a solutions-focused approach, come prepared with examples of challenges you've faced in previous roles. Discuss how you approached these situations, what strategies you employed, and the outcomes. This will illustrate your ability to remain calm and effective under pressure.
✨Engage with Continuous Improvement Initiatives
Highlight your experience with continuous improvement projects. Be ready to discuss specific initiatives you've led or contributed to, focusing on the impact they had on operational efficiency or client experience. This will resonate well with their emphasis on improving processes and supporting business delivery.