At a Glance
- Tasks: Support individuals in prison as they prepare for release and rehabilitation.
- Company: Ingeus, an inclusive employer dedicated to community support.
- Benefits: Up to £28,755 salary, 25 days leave, private medical insurance, and more.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives and help them rebuild after incarceration.
- Qualifications: Strong communication skills and resilience; lived experience welcomed.
The predicted salary is between 28755 - 28755 £ per year.
Ingeus is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community.
Salary: Up to £28,755 per annum + Additional Benefits
Location: HMP Durham
Contract: Full Time Permanent
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. With the right support, it is possible. We are looking for a dedicated Case Worker who blends compassion, resilience, organisation and flexibility to proactively support individuals on their journey toward rehabilitation.
About The Role
You will work within the prison, providing one-to-one support to a caseload of participants as they prepare for release. Typically you will work with those in the last 12 weeks of their sentence, helping them to be ready to re-enter society, overcome barriers, build confidence, and take meaningful steps toward rehabilitation. You will also promote engagement with our community hubs post‑release and work closely with pre‑release and through‑the‑gate teams to ensure a smooth transition.
What You'll Be Doing
- Build genuine, trusting, and non‑judgemental relationships with participants, creating a safe space for personal growth.
- Set and review goals, ensuring accurate and timely recording.
- Formulate detailed action plans identifying specific needs and barriers, and determine the support required for transition.
- Manage a caseload of multiple individuals, balancing their needs while keeping up with related administration.
- Engage stakeholders across the prison, generate referrals to the programme, and influence the wider prison community.
What We Are Looking For
- Excellent communication skills—engagement, motivation, persuasion, and listening to build strong connections.
- Safeguarding awareness and the ability to identify safeguarding risks, supported by the organisation following any challenging interventions.
- Strong IT and administrative skills, keeping meticulous records to measure client progress and ensure effective interventions.
- Resilience; capable of staying committed and seeing things through despite long‑term results.
Additional Requirements
Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least six weeks from the point of job offer to allow sufficient time for all necessary pre‑employment clearances.
Benefits
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP support programme available 24/7, including six free counselling sessions.
- Private medical insurance and life assurance.
- Up to two days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers for glasses or eye care.
- Online shopping discounts.
- Cycle to Work scheme and travel season ticket loan.
- Long‑service awards to celebrate commitment.
- Salary Finance offering financial education and advice.
- Opportunities to purchase extra benefits such as critical illness cover and dental insurance.
Commitment to Inclusion
We understand that everyone’s journey is different, and we are committed to making our recruitment process as inclusive and accessible as possible. If you require support or adjustments—whether with the application, interview format, or anything else—please let us know and we will work with you to find the best approach.
Custody Support Worker HMP Durham in North East employer: myGwork - LGBTQ+ Business Community
Ingeus is an exceptional employer, offering a supportive and inclusive work environment at HMP Durham, where you can make a meaningful impact on individuals' lives as they transition back into society. With a strong focus on employee well-being, we provide generous benefits including private medical insurance, a comprehensive Employee Assistance Programme, and opportunities for community engagement, all while fostering personal and professional growth through ongoing training and development. Join us in our mission to empower others and experience a rewarding career that values compassion, resilience, and collaboration.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Custody Support Worker HMP Durham in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ingeus. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to support work. Think about your experiences and how they relate to the role of a Custody Support Worker. We want you to shine!
✨Tip Number 3
Show your passion for rehabilitation! When you get the chance to chat with interviewers, share why this role matters to you and how you can make a difference in the lives of those you're supporting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Custody Support Worker HMP Durham in North East
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for the role, so don’t be afraid to share your experiences and motivations that make you a great fit for supporting individuals on their rehabilitation journey.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for excellent communication skills and resilience, so give us examples that showcase these qualities in action.
Showcase Your Organisation Skills:Since you'll be managing a caseload, it’s important to demonstrate your organisational abilities. Mention any relevant experience where you balanced multiple tasks or projects, and how you kept everything on track. We love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our commitment to inclusion right there!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Custody Support Worker. Familiarise yourself with the challenges faced by individuals re-entering society after a custodial sentence. This will help you demonstrate your genuine interest and ability to support participants effectively.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples that highlight your engagement, motivation, and listening skills. Think of situations where you've built strong connections or helped someone overcome barriers, as these stories will resonate well with the interviewers.
✨Demonstrate Resilience and Compassion
Be ready to discuss how you've handled challenging situations in the past. Share experiences that showcase your resilience and ability to stay committed, even when results take time. This will show that you have the right mindset for supporting individuals on their rehabilitation journey.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to rehabilitation and community engagement. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and career goals.
