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- Tasks: Manage guest communications, handle reservations, and provide exceptional service during night shifts.
- Company: Prestigious hotel in Greater London with a focus on guest experience.
- Benefits: Competitive pay, great benefits, and a chance to shine in hospitality.
- Why this job: Join a dynamic team and create memorable experiences for guests every night.
- Qualifications: Strong customer service skills and adaptability under pressure required.
- Other info: Night shift role with opportunities for growth in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious hotel in Greater London seeks a Night Guest Communication Executive. This role is crucial for managing all communications, including room reservations and guest inquiries.
Responsibilities include:
- Telephone call handling
- Responding to emails
- Exceeding guest expectations through exceptional service
Candidates should possess:
- Strong customer service skills
- Adaptability under pressure
- Proficiency with hotel systems
The role requires night shift availability and offers competitive remuneration and benefits.
Night Guest Experience Lead (Reservations & Concierge) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Experience Lead (Reservations & Concierge)
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to see how you handle tricky situations and exceed guest expectations, so prepare some examples from your past experiences.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone calls and emails, we recommend doing mock interviews or role-playing scenarios with friends to get comfortable.
✨Tip Number 3
Be ready to demonstrate your adaptability. Night shifts can be unpredictable, so think of times when you've had to think on your feet and how you managed to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to see your application and get you in front of the right people quickly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Night Guest Experience Lead (Reservations & Concierge)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Guest Experience Lead role. Highlight your customer service skills and any relevant experience in handling reservations or guest inquiries, as this will show us you’re a perfect fit for the position.
Showcase Your Communication Skills: Since this role is all about communication, don’t forget to demonstrate your ability to handle calls and emails effectively. Use clear and concise language in your application to reflect how you would communicate with our guests.
Highlight Adaptability: We love candidates who can thrive under pressure! Share examples from your past experiences where you’ve had to adapt quickly to changing situations, especially in a customer service environment. This will help us see how you’d handle the night shift challenges.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the Night Guest Experience Lead role!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its values, services, and what sets it apart from others in Greater London. This knowledge will help you demonstrate your genuine interest and show how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a guest or resolved a challenging issue. This will highlight your ability to exceed guest expectations, which is crucial for this role.
✨Practice Handling Pressure
Since the role requires adaptability under pressure, consider practising scenarios where you had to manage multiple tasks at once. You might be asked how you would handle a busy night shift with numerous guest inquiries, so be ready to share your strategies for staying calm and efficient.
✨Familiarise Yourself with Hotel Systems
Brush up on your knowledge of common hotel reservation systems and communication tools. If you have experience with specific software, mention it during the interview. If not, express your willingness to learn quickly, as proficiency with these systems is essential for success in the role.
