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For Companies At a Glance
- Tasks: Manage guest communications, reservations, and provide exceptional service overnight.
- Company: Join The Peninsula London, a leading luxury hotel with an inclusive culture.
- Benefits: Market-leading pay, service charge, and attractive perks await you.
- Why this job: Be the voice of our hotel and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible night shifts in a dynamic, high-profile environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is with The Peninsula London, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Overview
The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences. An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities
- Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service overnight.
- Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
- Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
- Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Support and execute the night time reporting requirements of the department (end of day, daily log...)
General Requirements
- Experience with customer service techniques and reservation within a similar work environment.
- High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Night Guest Communication Executive (Reservations) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Communication Executive (Reservations)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Peninsula London. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with The Peninsula's services and values. Show them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Night Guest Communication Executive, you'll need to shine in both verbal and written communication. Role-play with a friend or record yourself to see how you come across.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at The Peninsula London. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Guest Communication Executive (Reservations)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in customer service and reservations. We’re looking for specific examples that showcase your skills in handling guest communications and managing requests efficiently.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you the perfect fit for the Night Guest Communication Executive role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at The Peninsula London!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of The Peninsula London and its services. Familiarise yourself with their offerings, especially in reservations and guest communication. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about guest communication, be ready to share specific examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure guest satisfaction.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations and communication. Think about how you would handle various scenarios, like managing multiple calls or dealing with guest complaints. This will help you articulate your thoughts clearly during the interview.
✨Be Yourself and Stay Positive
The Peninsula values a positive attitude and adaptability. During the interview, let your personality shine through. Show enthusiasm for the role and the hotel industry, and don’t forget to smile – it can make a huge difference in how you come across!
