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- Tasks: Be the friendly face of SJP, welcoming visitors and managing calls with professionalism.
- Company: Join St. James's Place, an inclusive employer supporting the LGBTQ+ community.
- Benefits: Gain valuable experience in a dynamic environment with a focus on service excellence.
- Why this job: Make a real impact by creating positive first impressions and supporting team operations.
- Qualifications: Strong communication skills and experience in front of house roles are essential.
- Other info: Work in a vibrant office with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Role
To deliver a professional service, focusing on quality, service and relationships, you will be the first point of contact for all visitors to our SJP Head Office and responsible for the handling of inbound calls to SJP's national switchboard, alongside the wider team.
Who We're Looking For
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What You'll Be Doing
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality.
- Facilitate corporate meeting room bookings for employees and Partners.
- Ensure any facilities issues are raised in a timely manner and monitored accordingly.
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system.
- Where applicable provide on the ground support for events held in our SJP buildings.
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop and review processes and ways of working to improve efficiency and adapt to business needs.
Essential Criteria
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
- Experience in a front of house position.
Working Pattern
Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week working either 8.30am to 4.30pm - 9am to 5pm or 9.30am to 5.30pm on a rota basis with the wider team.
Front of House - Operations Support Coordinator- Manchester Location employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Operations Support Coordinator- Manchester Location
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St. James's Place and their values. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's coordinating events or handling multiple calls, demonstrating your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House - Operations Support Coordinator- Manchester Location
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Be Organised and Detail-Oriented: We love a methodical approach! When writing your application, showcase your organisational skills and attention to detail. Mention any relevant experiences where you've successfully managed tasks or projects with precision.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Front of House - Operations Support Coordinator role. Highlight your experience in front of house positions and how it aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, take some time to research St. James's Place and its values. Understand their commitment to inclusivity and how they support the LGBTQ+ community. This will not only show your interest but also help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Front of House Operations Support Coordinator, excellent communication is key. Prepare examples from your past experiences where you effectively handled visitor interactions or managed calls. Practise articulating these scenarios clearly and confidently.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach, so be ready to discuss how you prioritise tasks and manage your workload. Bring up specific instances where your organisational skills made a difference, whether in a previous job or during an event.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your genuine interest in the role and the company. You might ask about the team dynamics or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
