At a Glance
- Tasks: Support digital insurance products and resolve customer issues efficiently.
- Company: Join Munich Re, a diverse and inclusive employer.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Be part of a team that values innovation and customer satisfaction.
- Why this job: Make a real difference in the digital insurance space while learning from experts.
- Qualifications: Knowledge of insurance regulations and familiarity with digital platforms.
The predicted salary is between 30000 - 40000 £ per year.
Overview: This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Responsibilities:
- Provide timely and efficient support for digital insurance products across multiple platforms.
- Diagnose and resolve customer issues related to digital products, collaborating with the development team for complex problems.
- Monitor digital product performance and user feedback to proactively identify and resolve recurring issues.
- Ensure all data uploads are done on a daily basis across all products.
- Serve as the main point of contact for customers experiencing technical issues with digital products.
- Support the Digital Underwriting Lead in delivering new products and applications.
- Liaise and escalate to specific line of business underwriting teams when Underwriter referral is required.
- Develop a basic understanding of the Underwriting principles behind each of the digital products offered.
- Stay current on regulatory changes, industry trends, and best practices in digital underwriting.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.
Knowledge And Skills:
- Knowledge of insurance industry regulations and digital compliance standards.
- Familiarity with insurance platforms and APIs.
Digital Product Support in Manchester employer: myGwork - LGBTQ+ Business Community
Munich Re is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for individuals seeking meaningful careers in the digital insurance sector. With a strong focus on employee growth, you will have access to continuous learning opportunities and a supportive work culture that values collaboration and innovation. Located in a vibrant city, Munich Re offers unique advantages such as a dynamic work environment and the chance to be part of a global community dedicated to driving positive change in the insurance industry.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and digital product space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of digital products and underwriting principles. We recommend creating a cheat sheet of key terms and concepts to help you shine when discussing your expertise.
✨Tip Number 3
Don’t just wait for jobs to come to you! Actively apply through our website. Tailor your applications to highlight your experience with digital platforms and customer support – it shows you’re serious about landing that role.
✨Tip Number 4
Stay updated on industry trends and regulatory changes. Follow relevant blogs and news sites. This knowledge will not only impress interviewers but also help you engage in meaningful conversations with potential employers.
We think you need these skills to ace Digital Product Support in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Digital Product Support role. Highlight any relevant experience with digital products or customer support to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital insurance products and how you can contribute to our team at Munich Re. Keep it engaging and personal.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Digital Products
Before the interview, make sure you have a solid understanding of the digital insurance products that Munich Re offers. Familiarise yourself with their features and how they work across different platforms. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Underwriting Principles
Since the role involves supporting the Digital Underwriting Lead, it’s crucial to have a basic grasp of underwriting principles. Do some research on how these principles apply to digital products. This knowledge will not only impress your interviewers but also demonstrate your commitment to understanding the business.
✨Prepare for Technical Questions
Expect to face questions about diagnosing and resolving customer issues. Think of examples from your past experiences where you successfully handled technical problems. Be ready to discuss how you would collaborate with development teams to tackle complex issues, as this is key to the role.
✨Stay Updated on Industry Trends
Make sure you’re aware of the latest trends and regulatory changes in the insurance industry, especially regarding digital compliance standards. This will show that you are proactive and engaged with the field, which is essential for providing the best outcomes for customers.
