VIP Support Engineer in London

This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

RS Group is seeking an experienced VIP Support Engineer to join our permanent team, providing a "white glove" service to our F1 team, executive assistants, board members, and wider VIP community. Based in our London office, you will also be required to travel to support events at any of our global RS locations or offsite venues. A key part of the role is developing strong relationships with the Executive Assistant community to understand the needs of VIPs and deliver exceptional IT support.

What You'll Be Doing

• Take responsibility for the IT service provided to the VIP community.
• Liaise with F1 team members, board members, and senior management across all geographies to understand their IT requirements.
• Own all VIP incidents and requests, monitoring tickets with other resolver groups or support partners to ensure SLAs are met until resolution.
• Empowered to make decisions that benefit the business and enhance the service delivered.
• Assist with general IT activities and ticket management for London-based users when there is no immediate VIP demand.
• Mentor hardware technicians to develop their technical skills.
• Provide solutions and recommendations to improve the end-user experience.
• Proactively manage IT systems using available tools and technologies.
• Troubleshoot undocumented or unfamiliar issues, find solutions, and document them.
• Adhere to local working practices, legal requirements, and health & safety regulations.

About you

You are a proactive and highly skilled IT professional with experience supporting VIPs or executive-level stakeholders. You thrive in customer-facing roles and enjoy building strong working relationships with internal teams and external partners. You have hands-on experience with core Microsoft technologies, Apple Macs, and client devices, and understand ITIL principles and service delivery standards. You are confident managing your own workload, making decisions independently, and resolving complex or undocumented issues. You enjoy mentoring colleagues and are motivated to continuously improve the end-user experience. Strong interpersonal skills, professionalism, and the ability to operate in a fast-paced, high-profile environment are essential for success in this role.

What You'll Need

• Has previous experience providing VIP IT support.
• Possesses excellent interpersonal and communication skills.
• Is experienced with core Microsoft technologies and ITIL principles.
• Has hands-on experience with Apple Macs and client devices.
• Can install, maintain, and support applications across devices.
• Has experience managing infrastructure patching cabinets.
• Understands the practices and standards of a service delivery team.
• Has experience in customer-facing roles and building relationships with internal departments and external third parties.
• Is organized and able to manage their own workload to deliver agreed activity plans and meet SLAs.

Benefits

The extras you'll get at RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette's syndrome.
• Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery.
• Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. That's exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we'll help you to think big, do more, and unleash your brilliance, so you do amazing things too.