User Researcher in London

This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the job you’re considering: We’re building the next generation of design at Capgemini. As a User Researcher in our Experience Design team, you’ll ensure that the voices, needs, and behaviours of users are at the heart of the services we design. You’ll work across complex ecosystems, running research that shapes strategy, informs design, and influences delivery. You will join the growing Digital Customer Experience (DCX) practice within Capgemini.

We’re looking for researchers who are curious, collaborative, and ambitious about the future of design. People who thrive in ambiguity, bring clarity through evidence, and can turn insight into action. Above all, you’re passionate about how user research — combined with data and AI — can create fairer, more inclusive, and more sustainable services.

The role of the User Researcher is indeed evolving. As AI becomes more integrated into research, the job is shifting from a purely manual data collector to a strategic, human-centered analyst and storyteller. This is more than a research role—it’s a chance to shape how organizations research and design in the age of AI. You’ll take on challenges, grow your craft, and join a community pushing the boundaries of design.

Your role:

• Lead the research for your team, using your expertise to suggest the best approaches and methodologies to capture the right user insights, with an eye towards leveraging AI tools to enhance efficiency and scale.
• Work closely with clients, stakeholders, product managers, designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.
• Contribute to creating better products and services that solve user problems and meet their needs, ensuring AI-driven solutions are ethical, inclusive, and user-centric.
• Plan and run both traditional and AI-enhanced qualitative studies, including remote and in-person interviews, observations, diary studies, and usability studies.
• Integrate quantitative methods such as surveys to identify actionable insights. Collaborate with the analytics team and utilise AI-powered tools to enhance and scale qualitative insights, providing a holistic view.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. You will also be skilled in interpreting and contextualising AI-generated insights, ensuring accuracy and ethical use.

You can bring your whole self to work. At Capgemini, building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Your Skills And Experience:

• Experience and demonstrable domain knowledge working with Government Digital Service (GDS) service standards, using GDS design principles.
• Hands-on experience leading user research, using qualitative, quantitative or mixed-methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered and familiarity with using prototypes to test hypotheses, assumptions, and user journeys.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini, we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you every step of the way.

Why you should consider Capgemini: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real.