At a Glance
- Tasks: Provide onsite and remote tech support to help our team thrive.
- Company: Join Avalere Health, a supportive and inclusive employer.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Access on-demand training and global mobility opportunities.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues.
- Qualifications: Customer service skills and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The IT Support Technician role will provide onsite and remote technical support to our employees at Avalere Health. The qualified candidate possesses a strong desire to provide excellent customer service and will demonstrate an eagerness to learn and thrive in an evolving technical landscape. The role is primarily focused on providing technical support, with an emphasis on effectively managing employee expectations throughout the diagnosis, troubleshooting, and resolution of technical issues.
Responsibilities
- Provide technical support to employees onsite and remotely.
- Diagnose, troubleshoot, and resolve technical issues while managing employee expectations.
- Maintain documentation and follow best practices to ensure optimal support delivery.
Qualifications
- Strong desire to provide excellent customer service.
- Adaptability in a dynamic environment.
- Positive can-do attitude.
- Detail-oriented and proactive communication with initiative in driving solutions.
Benefits
- Up to 7% pension contribution.
- Life insurance, income protection, and private medical insurance.
- Flexible hybrid working and the option to work from anywhere across the globe for two weeks each year.
- 25 days of annual leave plus two personal well-being days.
- Enhanced maternity, paternity, family leave, and fertility policies.
- Access to on-demand training and global mobility opportunities.
Equal Employment Opportunity
Avalere Health is an inclusive employer and supports employees in bringing their whole selves to work. We encourage diverse backgrounds and provide a supportive environment for all employees.
IT Support Technician in London employer: myGwork - LGBTQ+ Business Community
Avalere Health is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working model and the unique opportunity to work from anywhere globally for two weeks each year. With a strong commitment to inclusivity, comprehensive benefits including generous leave policies, and access to on-demand training, Avalere fosters a supportive environment where employees can thrive and develop their skills in a dynamic technical landscape.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avalere Health on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky tech issues while keeping that positive, can-do attitude. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've managed expectations in the past. Remember, it’s all about making the user feel supported and valued!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight your passion for providing excellent customer service. We want to see how you’ve gone above and beyond to help others in previous roles, so share those stories!
Be Detail-Oriented:When filling out your application, pay attention to the details. We appreciate candidates who take the time to ensure their information is accurate and well-presented. It shows us you’re proactive and care about quality!
Demonstrate Your Adaptability:The tech world is always changing, and we love candidates who can keep up! Use your application to showcase examples of how you've adapted to new challenges or technologies in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the IT Support Technician role. Familiarise yourself with common troubleshooting techniques and tools, as well as any specific software or hardware mentioned in the job description. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've successfully managed employee expectations in previous roles. Think about times when you resolved issues while keeping a positive attitude and clear communication—these stories will resonate well with the interviewers.
✨Demonstrate Adaptability
The tech landscape is always changing, so be ready to discuss how you've adapted to new technologies or processes in the past. Share specific instances where your adaptability led to successful outcomes, showing that you're not just reactive but proactive in learning and growing.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they handle challenging support scenarios. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
