Graduate Program: Customer Success & AI Enablement in London

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

• Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working.
• Enjoy solving analytical and technical problems.
• Prioritise impactful outcomes and know when a job is done.
• Take initiative and feel a sense of satisfaction in owning your own outcomes.
• Communicate effectively verbally, in writing, and in presentations.
• Simplify and apply complex technical or scientific concepts for varied audiences.
• Demonstrate a constant desire to learn new skills and concepts.
• Have an interest in the role of science and technology in understanding and managing risks.
• Be motivated by helping others succeed.

Education

• Bachelor’s or Master’s degree in a relevant field, such as STEM (e.g. Mathematics, Engineering, Physics, Statistics, Economics, Earth or Climate Sciences, Computer Sciences, Data Sciences, Software, IT, Risk Management, Insurance) or in Business and Management.
• We welcome candidates with strong technical expertise as well as those with a passion for client-facing work, as opportunities span both highly technical and relationship-driven roles.
• Fluency in spoken and written English.
• Coding experience (language agnostic).

About The Graduate Programme

Join us in transforming the world's understanding and management of risk. As part of the Moody’s Insurance Solutions Graduate Programme, you'll work with the people, teams, and companies leading the way in the use of models, data, analytics, and technology to derive relevant insights across the insurance lifecycle. Our insurance customers use our models, data, analytics, and technology to assess catastrophe, climate, actuarial, economic, asset, and credit risk; it is our role to equip them with the tools and understanding to thrive. As a part of this mission you are crucial to our future, and we are committed to supporting yours as well. As a graduate you’ll build a diverse and relevant career – learning our business, discovering your career growth opportunities, and continuing to develop your skills for years to come.

Starting in September 2026, you'll join an international cohort of Moody’s Insurance Solutions graduates. You'll begin with a month-long training programme, learning from our network of leading developers, scientists, product managers, customer success practitioners, and clients. Following this, you'll participate in our rotation programme, gaining direct experience across various teams and disciplines. Through your rotations you will enhance your knowledge of our products, how they are built, the companies who use them, and how they get value and insight from them. Your work will span our products and markets, developing technical skills and knowledge, problem-solving skills, and communication skills. After a 5 week induction programme you will rotate quarterly through 5 teams, the three core teams above and two complimentary teams. You will then become a permanent member of one of the core teams in January 2028. Many of our team members, including interviewers for this role, began as graduates and have brought their skills to various roles and teams over time – we also have members of our leadership team who joined us as graduates in this programme!

About The Team

In Customer Success, we partner with clients to ensure they extract maximum value from our models, data, platform, applications, and services. We are a global, multi-disciplinary team of professionals with a shared passion for helping customers. Some examples of customer success roles across the team include:

• Model and software specialists who partner with clients to drive effective use of our models, data, and platform applications enabling a successful adoption whilst also providing expertise in validation, interpretation and technical and API-driven integrations.
• Client success managers who strategise and drive long-term success.
• Consultants who optimise client workflows, facilitate risk transfer, and explore new uses of our models and data.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.