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- Tasks: Lead major incident management and enhance service reliability across teams.
- Company: A top international law firm with a focus on innovation and collaboration.
- Benefits: Hybrid working environment, supportive culture, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex issues in a dynamic legal setting.
- Qualifications: Strong leadership skills and familiarity with ITIL service management processes.
- Other info: Diverse backgrounds are welcomed, fostering an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking a Major Incident and Experience Manager responsible for managing major incidents and Problem Management processes. This pivotal role requires strong leadership skills, the ability to analyze complex technical issues, and familiarity with ITIL service management processes. The successful candidate will communicate effectively across various teams and drive initiatives that enhance service reliability. Offering a supportive hybrid working environment, the firm welcomes diverse backgrounds and experiences.
Global Major Incident & Experience Manager in London employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Major Incident & Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've led teams through major incidents or complex problems. We want to see your ability to drive initiatives and enhance service reliability.
✨Tip Number 3
Be prepared for technical discussions! Brush up on ITIL service management processes and be ready to discuss how you've applied them in past roles. We love candidates who can analyse complex issues and provide solutions on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for diverse backgrounds and experiences, so don’t hesitate to show us what makes you unique!
We think you need these skills to ace Global Major Incident & Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with major incidents and problem management processes. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership abilities and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global Major Incident & Experience Manager role. Share specific examples of how you've enhanced service reliability in past positions.
Showcase Your Communication Skills: Since this role involves communicating across various teams, make sure to highlight your communication skills in your application. We love candidates who can articulate complex technical issues clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL service management processes. Be ready to discuss how you've applied these principles in past roles, especially in managing major incidents. This will show that you understand the framework and can leverage it effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in high-pressure situations. Think of times when you led a team through a major incident or resolved a complex problem. This will demonstrate your capability to manage teams and drive initiatives.
✨Communicate Clearly and Confidently
Since this role involves communicating across various teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your experience effectively and confidently.
✨Emphasise Your Problem-Solving Skills
Be prepared to discuss specific technical issues you've encountered and how you resolved them. Highlight your analytical skills and your approach to problem management, as this will be crucial for the role. Show that you can think critically and act decisively.
