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For Companies At a Glance
- Tasks: Coordinate meetings and events, ensuring exceptional service for clients and guests.
- Company: Join Rapport Guest Services, a diverse and inclusive employer.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make lasting impressions while developing your career in a dynamic environment.
- Qualifications: Customer service experience in a luxury setting and strong organisational skills.
- Other info: Be part of a multi-award-winning team committed to inclusion and excellence.
The predicted salary is between 25000 - 35000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Overview
Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors. Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM, with flexibility to cover evening functions)
Salary: £30,000 per annum (depending on experience)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
The role involves but is not limited to the following responsibilities:
- To provide a warm, courteous and prompt response to telephone enquiries.
- To respond in a timely and professional way to all email correspondence.
- To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
- To have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors.
- To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and teamwork.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, bring at least 1 year of experience in a customer-focused role within a luxury environment or corporate setting.
- Be approachable, dynamic, and detail-oriented, with strong organisational skills and a passion for service excellence and innovation.
- Communicate clearly and confidently, building rapport easily with clients, guests, and team members.
- Cultivate strong, long-lasting relationships with colleagues and clients through professionalism and warmth.
- Demonstrate operational efficiency and a commitment to maintaining the highest service standards.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Front of House Meeting and Events Coordinator - Leeds employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Meeting and Events Coordinator - Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for service shine through. Be warm, approachable, and ready to share your ideas on how you can contribute to their team.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Rapport is all about creating connections, so think of ways you can demonstrate how you embody their values in your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Rapport family. Let’s make it happen!
We think you need these skills to ace Front of House Meeting and Events Coordinator - Leeds
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you connect with clients and create memorable experiences!
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention any relevant experience where you've successfully managed bookings or events, as this is key for the role.
Communicate Clearly: Use clear and confident language in your application. We appreciate candidates who can articulate their thoughts well, as communication is vital in our line of work.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role that fits you best.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, make sure you understand Rapport's values and the specifics of the Front of House Meeting and Events Coordinator role. Familiarise yourself with their service standards and think about how your experience aligns with their mission to deliver exceptional service.
✨Showcase Your Passion for Service
During the interview, express your enthusiasm for customer service and share examples of how you've gone above and beyond in previous roles. Highlight any experiences where you’ve created memorable moments for clients or guests, as this aligns perfectly with Rapport's focus on making people feel valued.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about their approach to team collaboration or how they celebrate excellence within the company. It shows that you're genuinely interested in the role and the company culture.
✨Be Yourself
Rapport values authenticity, so don’t be afraid to let your personality shine through. Be warm and approachable in your responses, and remember to build rapport with your interviewers. They’re looking for someone who can connect with clients and colleagues alike!
