At a Glance
- Tasks: As a Front Office Night Host, you'll ensure smooth guest arrivals and departures while assisting with requests.
- Company: Join Hyatt, a global leader in hospitality known for its inclusive culture and diverse workforce.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Other info: This role is full-time and located in the heart of East London.
- Why this job: Be part of a vibrant team in a 5-star hotel, making travel more human and sustainable.
- Qualifications: No prior experience required; just bring your passion for hospitality and a positive attitude.
The predicted salary is between 22400 - 27400 € per year.
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Front Office Night Host at Andaz London Liverpool Street, a concept by Hyatt Hotels:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Front Office Night Host:
- Enabling a smooth arrival and departure experience including providing a detailed room orientation and assistance with delivering luggage
- Ensuring that all guests have the appropriate credit facilities established; and handling cash transactions and billing
- Assisting with guest requests throughout their stay and handling guest complaints
- Maximizing revenue opportunities through up selling
- Providing extensive knowledge of the available Hotel services and facilities, as well as information and assistance regarding the surrounding areas of the Hotel
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Night Host role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
Front Office Night Host in London employer: myGwork - LGBTQ+ Business Community
At Andaz London Liverpool Street, a Hyatt concept, we pride ourselves on fostering an inclusive and vibrant work culture that empowers our colleagues to be their authentic selves. With exceptional benefits such as complimentary hotel stays, continuous learning opportunities, and a commitment to diversity, we offer a rewarding environment for our Front Office Night Hosts to thrive in the heart of East London. Join us to be part of a team that values empathy, respect, and personal growth while creating memorable experiences for our guests.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Host in London
✨Tip Number 1
Familiarise yourself with Hyatt's values and culture. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Research the Andaz London Liverpool Street specifically. Knowing about their unique offerings, such as the diverse dining options and the hotel's vibrant atmosphere, will allow you to engage more meaningfully with interviewers.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. As a Front Office Night Host, showcasing your ability to handle guest requests and complaints effectively will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Network within the hospitality industry, especially with those who have worked at Hyatt or similar establishments. They can provide valuable insights and tips that could give you an edge in the application process.
We think you need these skills to ace Front Office Night Host in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of a Front Office Night Host. Highlight your relevant experience in customer service and hospitality, as these are key aspects of the role.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've handled guest requests or complaints.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at Andaz London Liverpool Street specifically, and how your values align with Hyatt's commitment to diversity and inclusion.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Passion for Hospitality
As a Front Office Night Host, your enthusiasm for providing excellent service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles or experiences.
✨Demonstrate Problem-Solving Skills
Handling guest complaints and requests is a key part of the role. Think of situations where you successfully resolved issues and be ready to discuss your approach during the interview.
✨Familiarise Yourself with the Hotel's Offerings
Research Andaz London Liverpool Street and its services. Knowing about the different dining options and amenities will show your genuine interest in the hotel and help you answer questions more effectively.
✨Emphasise Teamwork and Inclusion
Hyatt values diversity and teamwork. Be ready to talk about your experiences working in diverse teams and how you contribute to an inclusive environment, aligning with the company's core values.
