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For Companies At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media Oâ‚‚, a leader in connectivity and inclusivity.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Why this job: Make a real difference while enjoying a 4-day work week and diverse tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission)
You must live in one of the following postcodes: LA1 LA2 LA3 LA4 LA5
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Morecambe employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Morecambe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media Oâ‚‚. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer issues or work under pressure. The more comfortable you are speaking about your experiences, the better you'll perform in the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples where you've tackled challenges or helped someone out. This is key for a Field Service Engineer role, so be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Morecambe
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your problem-solving skills and customer service experience. Show us how you can tackle challenges and keep customers smiling – that’s what we’re all about!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your relevant skills and experiences. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super quick and user-friendly!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the technical aspects of installing and troubleshooting broadband, TV, and phone services. This will help you answer questions confidently and show that you're genuinely interested in the job.
✨Show Your People Skills
Since this role involves meeting customers daily, be prepared to discuss your experience in customer service. Share examples of how you've helped others or resolved issues, as this will demonstrate your problem-solving mindset and passion for helping customers.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle various scenarios, like troubleshooting a technical issue or dealing with an unhappy customer. Practising these responses can help you stay composed and adaptable during the interview.
✨Ask Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training process, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
