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- Tasks: Enhance guest experiences and drive culinary innovation at a prestigious banking firm.
- Company: Join Vacherin, an inclusive employer committed to social and environmental responsibility.
- Benefits: Enjoy personal development, healthcare support, and a great wellbeing strategy.
- Why this job: Be part of a creative team that delivers 5-star experiences and innovative solutions.
- Qualifications: Strong communication skills, creativity, and experience in hospitality or retail.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 32000 - 36000 £ per year.
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.
Location: EC2V 5DD
Working Pattern: Monday - Friday 40 hours per week
Rate of Pay: £38,000 - £40,000 per annum
Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.
Responsibilities:
- Delivery a 5-star client experience service - Ensure best in class guest experience service delivery whilst developing and implementing protocols of consistent improvements within the hospitality client suite.
- Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool to encourage consistent engagement with our customers.
- Sourcing new 'retail' products - Ensuring our client is informed on new confectionary/retail products for addition to our current range.
- Sourcing new trends of Well Being activities and products - Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range.
- Sourcing and negotiating with external 'pop up' suppliers - Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter 'pop ups' and themed events. Facilitate the logistics involved in engaging with agreed suppliers and their services.
- Client Reporting - Regularly update the General Manager on new high end London restaurants and 'High Street' openings. Report on food trends and highlight potential new services that could be operated on site.
- Events - To support stakeholders with internal/external bespoke events as required with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
- ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance.
- Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations within retail and ensure that the Vacherin high standards and creativity are exceeded.
- Trade Shows - To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
- Administration - To assist in any other activity to support business development and service enhancement.
- Communication - To ensure all internal and external communication is professionally presented. Communicate effectively with all stakeholders, EAs and PAs, members of the Vacherin and Workplace teams as appropriate. To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions.
Our Ideal Candidate:
- Excellent communication skills.
- Self-motivated and capable of using own initiative.
- Creative and innovative with the ability to encourage ideas from stakeholders and the team.
- Strong IT skills - preferably with experience of design software.
- Flexibility and quick thinking.
- To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
- The ability to negotiate financial agreements with external suppliers.
- Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
- To be well-organised and thorough, even when under pressure.
What’s in it for you?
- Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Experience and Innovation Manager employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience and Innovation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your creativity! When you get the chance to meet potential employers, bring along a portfolio or examples of your innovative ideas. This is your chance to shine and demonstrate how you can enhance the guest experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Experience and Innovation Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Experience and Innovation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Experience and Innovation Manager role. Highlight your relevant experience in enhancing guest experiences and any innovative projects you've led. We want to see how you can bring your unique flair to our team!
Show Off Your Creativity: This role is all about innovation, so don’t hold back! Share examples of creative ideas or projects you've implemented in the past. We love seeing how candidates think outside the box and bring fresh perspectives to the table.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vacherin!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Audience
Before the interview, do some research on Compass Group UK & Ireland and their commitment to inclusivity and innovation. Understanding their values will help you tailor your responses and show that you're genuinely interested in enhancing the guest experience.
✨Showcase Your Creativity
As an Experience and Innovation Manager, creativity is key. Prepare examples of past projects where you've implemented innovative ideas or improved guest experiences. Be ready to discuss how you can bring fresh concepts to the table for the banking firm.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to negotiate with suppliers or manage events, and be ready to explain your thought process and outcomes.
✨Engage with Stakeholders
Since the role involves liaising with various stakeholders, practice how you would communicate effectively with different parties. Highlight your interpersonal skills and provide examples of how you've built relationships in previous roles to enhance collaboration.
