At a Glance
- Tasks: Deliver exceptional customer service and resolve energy-related queries with empathy.
- Company: Join E.ON Next, a leader in energy services with a focus on customer satisfaction.
- Benefits: Starting salary of £24,983, flexible hybrid working, and generous annual leave.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while working in a supportive team environment.
- Qualifications: Passionate about customer service with strong communication skills; training provided for newcomers.
The predicted salary is between 24983 - 24983 £ per year.
Overview
At E.ON Next we want an Energy Specialist to deliver a world‑class customer experience. You will own the journey from the first call or email to the final resolution, ensuring every interaction leaves customers delighted and confident in our energy services.
Responsibilities
- Provide exceptional customer service over the phone and via email.
- Support customers with everything from billing to meter exchanges, consistently delivering a positive outcome.
- Handle a variety of challenges with empathy, offering fantastic solutions and going the extra mile.
- Thrive in a fast‑paced environment backed by state‑of‑the‑art technology and a supportive team.
Qualifications
- Passionate about delivering an exceptional customer experience.
- Resilient and excited to tackle complex problems.
- Great communicator with strong written and verbal English skills.
- A team player who thrives in a fast‑paced environment.
- Confident in making decisions and embracing change.
- Previous customer service experience (full training provided if new to energy).
- A proactive mindset and a passion for making a difference.
Salary and Benefits
- Starting salary £24,983, with progression pathways to higher pay levels.
- Flexible hybrid working: 2–3 days per week at the hub, the remainder remote.
- 26 days annual leave plus bank holidays (buy an extra 2 weeks).
- Generous pension contribution and paid leave for fertility, neonatal and parent leave.
- Time off to celebrate your birthday.
Additional Information
DBS check required; this role is not sponsorable under the UKVI points‑based system. Full‑time (37 hours) and part‑time (minimum 30 hours) contracts available. Start date ASAP. We are committed to equal opportunities and actively promote a diverse and inclusive working environment.
Energy Specialist RES - Nottingham employer: myGwork - LGBTQ+ Business Community
E.ON Next is an exceptional employer that prioritises a world-class customer experience while fostering a supportive and inclusive work culture. With flexible hybrid working arrangements, generous annual leave, and clear pathways for career progression, employees are empowered to thrive in a fast-paced environment backed by cutting-edge technology. Join us in Nottingham to make a meaningful impact in the energy sector while enjoying a range of benefits that support your well-being and professional growth.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist RES - Nottingham
✨Tip Number 1
Get to know E.ON Next! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, try role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories during interviews to demonstrate your resilience and proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the E.ON Next family and ready to deliver that world-class customer experience.
We think you need these skills to ace Energy Specialist RES - Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see that you’re genuinely excited about making a difference in our customers' lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to handle challenges with empathy and provide fantastic solutions, just like we do at E.ON Next.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate strong communication skills, so make sure your application is easy to read and free of jargon. This will help us see your potential as a great communicator!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle various scenarios, like billing issues or meter exchanges. Being able to demonstrate your understanding of exceptional customer service will show that you're ready to deliver a world-class experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. E.ON Next values resilience and a proactive mindset, so be ready to discuss specific challenges you've faced and the fantastic solutions you provided. This will highlight your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Whether it's through mock interviews or writing down your answers, ensure you can express yourself well both verbally and in writing. This will help you stand out as a great communicator.
✨Embrace Change and Teamwork
E.ON Next is looking for team players who can adapt to change. Be prepared to discuss times when you've worked collaboratively with others and how you've embraced new challenges. Showing that you're excited about working in a supportive team will resonate well with the interviewers.
