At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Enjoy a fantastic rewards package and support for you and your loved ones.
- Other info: Opportunities for personal growth and a culture that celebrates diversity.
- Why this job: Make a real impact in a fast-paced environment with a passionate team.
- Qualifications: Experience in team management and delivering excellent customer service.
The predicted salary is between 36000 - 60000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As a Store Leader you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Store Manager Edinburgh St James employer: myGwork - LGBTQ+ Business Community
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As a Store Manager in Edinburgh St James, you will lead a passionate team, fostering a culture of retail excellence while enjoying a comprehensive benefits package designed to support your well-being and personal growth. Join us in creating meaningful customer experiences and be part of a dynamic company that values authenticity and collaboration.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Edinburgh St James
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O₂'s values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Store Manager role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or improved customer experiences. These anecdotes will help you stand out and demonstrate your passion for managing and inspiring others.
✨Tip Number 3
Be ready to discuss data! Since the role involves using data to drive performance, brush up on how you've used metrics in past roles. Show them you're not just about gut feelings but also about making informed decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Media O₂ family. Don’t miss out on this opportunity!
We think you need these skills to ace Store Manager Edinburgh St James
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and team leadership shine through. We want to see how you can inspire and motivate a team, so share examples of how you've done this in the past!
Be Customer-Centric:Remember, the customer is at the heart of everything we do. In your application, highlight your experience in delivering exceptional customer service and how you’ve created positive experiences for customers in previous roles.
Use Data to Your Advantage:We love data! If you've used metrics to drive performance or improve efficiency, make sure to mention it. Show us how you've leveraged data to make informed decisions and achieve results in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and profit and loss. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring examples of how you’ve used data to drive performance and improve efficiency.
✨Showcase Your Leadership Style
You’ll be leading a team, so it’s crucial to demonstrate your leadership skills. Prepare to share specific examples of how you’ve motivated and inspired your team in previous roles. Think about times when you’ve turned challenges into opportunities for growth.
✨Customer-Centric Mindset
Virgin Media O₂ puts customers at the heart of everything. Be ready to discuss how you’ve delivered exceptional customer experiences in the past. Share stories that highlight your ability to engage with customers and create memorable interactions.
✨Adaptability is Key
The retail environment can change rapidly, so show that you can adapt to new situations. Prepare examples of how you’ve successfully navigated changes in your previous roles. Highlight your problem-solving skills and your ability to remain calm under pressure.
