At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products for their needs.
- Company: Join Virgin Media O₂, an inclusive employer with a vibrant team culture.
- Benefits: Competitive pay, private medical cover, generous leave, and a supportive work environment.
- Other info: Enjoy tailored training and excellent career growth opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 27900 - 27900 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Overview
- Location: Dundee
- Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
Other things we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Dundee employer: myGwork - LGBTQ+ Business Community
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Retail Advisor in Dundee, you'll benefit from exceptional training, competitive pay, and a range of generous benefits including private medical cover and a strong pension scheme. Join us to not only enhance your career in a dynamic retail environment but also to be part of a team that prioritises personal growth and customer satisfaction.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Dundee
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O₂'s values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Share your experiences and how they relate to the role, especially your love for tech and helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 16hrs, Dundee
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s just a little!
Show Enthusiasm:Express your excitement about the opportunity to work with Virgin Media O₂. We love candidates who are genuinely interested in helping customers and showcasing our innovative products.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O₂ and their products. Familiarise yourself with their services and think about how they can benefit customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Retail Advisor, you'll be interacting with customers all day. Practice your communication skills by engaging with friends or family. Think about how you can build rapport quickly and tailor your approach to different personalities. Remember, a friendly attitude goes a long way!
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think of examples from your past experiences where you've demonstrated resilience, teamwork, or problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you understand the company culture better. You could ask about the training process, team dynamics, or how success is measured in the role. It’s a great way to leave a lasting impression!
