At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in technology and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and pension scheme.
- Other info: Supportive team with tailored training and excellent growth opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 £ per year.
Location: Dumfries
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in It for You
- We’ll set you up for success with a supportive team and tailored training on a 4‑day (30‑hour) induction within the first two weeks of your start date.
- You’ll also receive the following benefits:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones) and a healthcare plan.
- Critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Dumfries employer: myGwork - LGBTQ+ Business Community
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Dumfries where teamwork and customer service excellence thrive. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, we are committed to fostering employee growth through tailored training and development opportunities. Join us to not only enhance your career but also to make a meaningful impact in the lives of our customers.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be interacting with customers all day. Role-play with a friend or family member to get comfortable with welcoming customers and building rapport. The more natural it feels, the better!
✨Tip Number 3
Show your passion for technology! Be ready to discuss how tech can improve lives. Share any personal experiences or insights you have about innovative products that excite you. This will show your genuine interest and fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the position.
We think you need these skills to ace Retail Advisor, 16hrs, Dumfries
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology. Remember, we’re looking for someone who fits in with our team spirit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Use keywords from the job description, like 'customer service' and 'team goals', to show us you understand what we’re looking for.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and make it easy for us to see why you’d be a great fit for the role. A tidy application reflects your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport with customers.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different situations in previous roles. Emphasise your ability to work collaboratively within a team, as this role requires a proactive attitude and a willingness to support your colleagues.
✨Express Your Passion for Technology
Since the job involves showcasing innovative products, share your enthusiasm for technology. Talk about how it can improve lives and mention any relevant experiences or interests that align with the company's focus on tech.
