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For Companies At a Glance
- Tasks: Engage with customers to align GitHub solutions with their digital transformation goals.
- Company: Join GitHub, the leading platform for developers, powering over 150 million users worldwide.
- Benefits: Enjoy remote work flexibility and a diverse, inclusive culture that values your unique background.
- Why this job: Be a trusted advisor, shaping technology solutions while enhancing your skills in a dynamic environment.
- Qualifications: Fluent in German and English, with 5+ years in technical consulting or related fields.
- Other info: Opportunity to travel up to 25% and contribute to impactful customer success initiatives.
The predicted salary is between 48000 - 72000 £ per year.
This job is with GitHub, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations
In this role you can work from Remote, United Kingdom
Overview
GitHub is growing its Customer Success Architecture team and we\’re seeking experienced professionals to elevate our customer engagement efforts. As a Customer Success Architect III, you will leverage business and industry insights to align GitHub\’s technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions. The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions while gaining hands-on experience in digital transformation initiatives, deepening technical expertise, and contributing to the evolution of GitHub\’s customer engagement strategies.
This role will be based remotely in the United Kingdom.
Responsibilities
Responsibilities
- Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives.
- Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively.
- Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction.
- Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows.
- Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation.
- Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered.
- Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues.
- Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption.
- Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organisation.
- Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
Qualifications
Required Qualifications:
-
5+ years\’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
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OR bachelor\’s degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years\’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
-
OR equivalent experience.
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Ability to travel up to 25% to serve business or client needs
Preferred Qualifications
- 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- 1+ year(s) experience in digital transformation using software modernisation to drive customer business outcomes
- 1+ year(s) experience in business consulting, consultative selling, or customer-facing experience
- Experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers
- Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
- Knowledge of application security programs and experience in advising on secure software development practices.
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Who We Are
GitHub is the world\’s leading AI-powered developer platform with 150 million developers and counting. We\’re also home to the biggest open-source community on earth (and 99% of the world\’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond). At GitHub, our goal is to create the space you need to do your best work. We\’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.
Join us, and let\’s change the world, together.
Equal Employment Opportunity
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don\’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there\’s any way we can make the interview process better for you; we\’re happy to accommodate
Customer Success Architect III employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Architect III
✨Tip Number 1
Familiarise yourself with GitHub's products and services. Understanding how they align with customer needs will help you articulate your value during discussions and demonstrate your ability to drive customer success.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your German language skills, especially in a business context. Being able to communicate effectively in both German and English will set you apart as a candidate who can engage with a diverse customer base.
✨Tip Number 4
Prepare examples of how you've successfully driven digital transformation initiatives in previous roles. Highlighting your experience in overcoming challenges and delivering results will resonate well with the hiring team.
We think you need these skills to ace Customer Success Architect III
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical consulting and customer success. Emphasise your proficiency in both German and English, as well as any specific achievements related to digital transformation initiatives.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your background aligns with GitHub's mission. Use specific examples from your past roles to demonstrate your ability to drive customer engagement and satisfaction.
Showcase Technical Expertise: Highlight your technical skills and experience in software development and digital transformation. Be prepared to discuss how you've translated complex technical concepts into actionable strategies for customers in previous roles.
Prepare for the Interview: Research GitHub’s products and services thoroughly. Be ready to discuss how you can contribute to their customer success architecture team and provide insights on improving customer engagement strategies based on your industry knowledge.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Showcase Your Language Skills
Since the role requires business proficiency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages to show your fluency and comfort level.
✨Highlight Relevant Experience
With a requirement of 5+ years in technical consulting or related fields, make sure to highlight your relevant experience. Prepare specific examples of how you've successfully driven customer success and implemented technology solutions in previous roles.
✨Understand GitHub's Products
Familiarise yourself with GitHub's technology solutions and how they align with digital transformation initiatives. Be ready to discuss how you can leverage these products to meet customer needs and drive engagement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to act as a trusted advisor. Think of situations where you've resolved blockers or improved customer satisfaction, and be ready to share those stories.