At a Glance
- Tasks: Help customers with enquiries and sell tickets while providing top-notch service.
- Company: Join AEG EUROPE, a diverse employer recognised as one of the best places to work.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Fast-paced role with a focus on customer satisfaction and teamwork.
- Why this job: Be part of a team that makes ticketing fun and easy for everyone.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
This job is with AEG EUROPE, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple, where great experiences begin.
Qualifications
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, email, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
Training
Customer Advisor UK employer: myGwork - LGBTQ+ Business Community
AEG EUROPE is an exceptional employer that prioritises inclusivity and employee well-being, as evidenced by its recognition in The Sunday Times Best Places to Work 2024. Located in Birmingham, the company fosters a vibrant work culture where customer service excellence is celebrated, offering ample opportunities for professional growth and development. Employees enjoy a supportive environment that encourages collaboration and innovation, making it an ideal place for those seeking a rewarding career in customer service.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor UK
✨Tip Number 1
Get to know the company inside out! Research AEG EUROPE and AXS, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advisor. Think about how you'd handle tricky situations and keep that positive vibe going, even under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on platforms like LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source. Good luck!
We think you need these skills to ace Customer Advisor UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to making ticketing fast, fun, and simple. Keep it engaging and personal!
Showcase Your Communication Skills:Since you'll be dealing with customers through various channels, it's essential to demonstrate your excellent communication skills in your application. Use clear and concise language, and don't forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Familiarise yourself with common customer queries and complaints, especially those related to ticketing. Being able to demonstrate your knowledge and experience in handling these situations will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and confidently. You might want to prepare for role-play scenarios where you handle customer enquiries over the phone or via email. This will help you showcase your excellent telephone manner and courteous listening skills.
✨Be Enthusiastic and Positive
AEG EUROPE values a positive attitude, so let your enthusiasm shine through during the interview. Share examples of how you've created great customer experiences in the past. This will not only highlight your passion for customer service but also align with their brand ethos of making ticketing fast, fun, and simple.
✨Prepare for Pressure Situations
Since the role is in a fast-paced environment, think of times when you've successfully managed pressure. Be ready to discuss how you stay calm and focused while resolving customer issues. This will demonstrate your ability to thrive under pressure and your commitment to achieving first point resolution.
