At a Glance
- Tasks: Provide top-notch service to VIP guests and executives in a prestigious corporate environment.
- Company: Join Rapport, an award-winning company committed to diversity and inclusion.
- Benefits: Enjoy exclusive travel discounts, grocery savings, wellness programs, and professional development opportunities.
- Other info: Flexible part-time hours with a focus on personal and professional growth.
- Why this job: Be part of a dynamic team that values your contributions and celebrates diversity.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
Join to apply for the Corporate Receptionist, Part-Time (BLPT1) role at myGwork - LGBTQ+ Business Community
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job Introduction
Corporate Receptionist
Location: Central London
Contract: Part-time, Permanent
Hours: 22.5 per week (Mon-Fri, 12 PM - 2.30 PM)
We are looking for an experienced, polished, and personable Receptionist to join our prestigious client\'s Head Office in Central London. This is not your typical front desk role-it\'s a chance to be part of an elite guest services team, providing a seamless, high-end experience to senior executives, VIP visitors, and distinguished guests.
You will be joining our award-winning Rapport team, working alongside a Team Leader and four Ambassadors, where your professionalism, warmth, and ability to connect with people will be at the heart of everything you do.
Main Responsibilities
- Providing the highest level of service and care to all of our client\'s employees and visitors in line with service level agreements and set policies and procedures throughout the Client\'s Ground Floor receptions, including lobby hosting
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately), and communicating all updates to your team members
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail
- Possess passion about delivering great service and taking responsibility for the contribution to the team
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
- Have great interpersonal skills, an outgoing and vibrant personality
- Demonstrate an excellent command of the English language, both in verbal and written communication
Some Of Our Benefits Include
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury\'s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone\'s differences and diverse backgrounds. We have created a number of Employee Networks as part of our \"Be Yourself at Rapport\" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors\' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK\'s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include
- In the 2021 \'Best Companies to work for\' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from \'Best Companies\', their ultimate accolade, in 2021 signifying a \'World Class\' company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Corporate Receptionist, Part-Time (BLPT1) in City of London employer: myGwork - LGBTQ+ Business Community
Rapport Guest Services is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Central London. As a part-time Corporate Receptionist, you will enjoy numerous benefits including exclusive travel discounts, wellness programmes, and extensive learning opportunities to support your professional growth. With a strong commitment to diversity and employee wellbeing, Rapport not only values your contributions but also fosters a collaborative environment where you can thrive.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist, Part-Time (BLPT1) in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your elevator pitch! You want to be able to introduce yourself confidently and highlight your relevant experience in a way that resonates with the role. Keep it short, sweet, and engaging.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Corporate Receptionist, Part-Time (BLPT1) in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or reception roles. We’re looking for someone who can deliver that high-end experience, so share specific examples of how you've done this in the past!
Attention to Detail is Key:In your written application, pay close attention to detail. This means checking for typos and ensuring your communication is clear and professional. It reflects the standards we uphold at Rapport!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Company
Before the interview, take some time to research Rapport Guest Services. Understand their values, mission, and the type of service they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your People Skills
As a Corporate Receptionist, you'll be the first point of contact for guests. Practice your greeting and how you would handle various scenarios, like dealing with VIP visitors or managing inquiries. A warm smile and confident body language can make a huge difference!
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or how you prioritise tasks. Prepare specific examples from your past experience that demonstrate your customer service skills and ability to work under pressure.
✨Dress to Impress
Since this role is in a prestigious environment, make sure to dress professionally. Choose an outfit that reflects the high standards of the company and makes you feel confident. First impressions matter, especially in a front-of-house position!
