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- Tasks: Welcome visitors, manage registrations, and support meetings with a smile.
- Company: Join Rapport Guest Services, a leader in inclusive guest services for top firms.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Part-time role with flexible hours and opportunities for community involvement.
- Why this job: Be part of a vibrant team that values inclusion and personal growth.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Corporate Receptionist to join our team at one of Rapport's most prestigious contracts in Birmingham. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award-winning service to our clients and their guests, offering a one-stop-shop service from reservation through to client journey experience.
The successful candidate will hold the job title of Client Support Services Ambassador.
Type of contract: Part-time, Permanent
Hours: 21 per week (Shift rota basis between 8 AM and 5 PM. Hours can vary depending on business needs)
Days: Tuesday-Thursday, with availability to cover Mondays and Fridays upon request
Travel: Primarily based in Birmingham, with coverage at other locations as per business needs. Travel, accommodation, and dinner are provided if required to work outside the main site.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, you will get daily food allowance for the onsite restaurant.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities:
- Greet and welcome all visitors professionally and courteously.
- Direct visitors to the appropriate meeting rooms or offices.
- Manage visitor registration and sign-in procedures.
- Schedule, coordinate, and check meeting rooms and conference facilities.
- Provide AV support where and when required.
- Perform admin duties and other ad-hoc requests.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of experience as a Receptionist or in a similar role.
- Demonstrate strong customer service and interpersonal skills.
- Communicate effectively, both in writing and verbally.
- Work well independently and as part of a team.
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Exhibit strong organisational and time management skills.
- Handle multiple tasks efficiently in a fast-paced environment.
- Maintain a professional appearance and uphold confidentiality.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist - Birmingham (KPRB) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist - Birmingham (KPRB)
✨Tip Number 1
Familiarise yourself with Rapport Guest Services and their values. Understanding their commitment to inclusion and exceptional service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills. As a Corporate Receptionist, you'll be the first point of contact for visitors, so demonstrating a friendly and professional demeanour is crucial.
✨Tip Number 3
Brush up on your organisational skills. Being able to manage multiple tasks efficiently in a fast-paced environment is key, so consider scenarios where you've successfully handled similar situations.
✨Tip Number 4
Network within the LGBTQ+ business community. Engaging with platforms like myGwork can provide insights and connections that may enhance your application and interview process.
We think you need these skills to ace Corporate Receptionist - Birmingham (KPRB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles in reception or customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and customer service experience. Mention your ability to work independently and as part of a team, as well as your proficiency in Microsoft Office.
Showcase Your Values: In your application, reflect on how your personal values align with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. This will show your fit for the company culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Research the Company
Before your interview, take some time to learn about Rapport Guest Services and their values. Understanding their commitment to inclusion and exceptional service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, strong customer service skills are essential. Prepare examples from your past experiences where you successfully handled difficult situations or provided excellent service to clients.
✨Practice Professional Communication
Since you'll be the first point of contact for visitors, practice clear and professional communication. This includes both verbal and written skills, so consider rehearsing common interview questions out loud.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks efficiently. Be ready to discuss how you prioritise tasks and stay organised in a fast-paced environment. You might even want to share specific tools or methods you use to keep everything on track.