At a Glance
- Tasks: Welcome and assist patients, visitors, and consultants with warmth and professionalism.
- Company: Join HCA Healthcare UK, a leader in private healthcare with a commitment to improving lives.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and flexible benefits.
- Other info: Work in a supportive environment that values kindness, integrity, and career growth.
- Why this job: Be the friendly face that creates exceptional first impressions and supports others.
- Qualifications: Previous concierge experience and excellent communication skills are essential.
The predicted salary is between 28860 - 28860 £ per year.
This job is with HCA Healthcare UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Concierge Rotating across our London Bridge Campus sites Full time, 37.5 hours per week Shifts between 0630 and 2130, working 5 days out of 7, to include weekends £28,860 per annum + Benefits (pension, private health cover, flexible benefits and excellent career development)
We're looking for a warm, confident, people‑loving Concierge to become an important part of our Front of House Team. If you're someone who enjoys helping others feel at ease the moment they walk through the door, this role puts you right at the heart of creating exceptional first impressions. As the first friendly face our patients, visitors and consultants meet, you'll play a key role in making sure everyone feels supported, informed and cared for throughout their visit. Every interaction matters here - and you'll be part of a team that truly believes in improving lives every single day. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role within our Front of House Team but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Welcome and greet all patients, visitors and consultants with warmth and professionalism
- Help guide people to the right areas of the hospital
- Handle incoming telephone calls with confidence and care
- Provide reception cover when needed, supporting the wider team
What You’ll Bring
- Previous Concierge experience, ideally within a 5‑star or high‑end service environment
- Excellent communication skills
- A passion for delivering outstanding customer service
- Strong IT skills and confidence using IT systems
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Concierge employer: myGwork - LGBTQ+ Business Community
HCA Healthcare UK is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where kindness and compassion are at the forefront. With comprehensive benefits including private healthcare, generous holiday allowances, and extensive career development opportunities, working as a Concierge at our London Bridge Campus means being part of a dedicated team committed to improving lives every day. Join us in creating a welcoming environment for patients and visitors while enjoying the unique advantages of being part of one of the UK's leading healthcare providers.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out HCA UK's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the first point of contact for patients and visitors. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with warmth and professionalism.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that reflects the high standards of HCA UK and makes you feel confident. Remember, you're not just applying for a job; you're showcasing your personality!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds and reinforces your interest in joining the team.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Warmth:As a Concierge, your personality is key! Make sure to convey your warm and friendly nature in your written application. Use language that reflects your passion for helping others feel at ease.
Highlight Relevant Experience:If you've got previous experience in a high-end service environment, shout about it! Detail your roles and responsibilities that align with the Concierge position to show us you're the right fit.
Communicate Clearly:Excellent communication skills are a must for this role. Ensure your application is clear and concise, showcasing your ability to convey information effectively. We want to see how you can connect with others through your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research HCA Healthcare UK. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Concierge, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to help someone feel welcome or supported. This will demonstrate your passion for outstanding customer service.
✨Practice Common Interview Questions
Anticipate questions related to your previous concierge experience and how you handle challenging situations. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter, especially in a role that involves welcoming guests. Dress smartly and professionally for your interview to reflect the high standards expected at HCA UK. It shows that you take the opportunity seriously and are ready to represent the organisation well.
