At a Glance
- Tasks: Drive client relationships and develop tailored learning solutions across Europe.
- Company: Fitch Learning, a leader in financial services training and development.
- Benefits: Hybrid work, comprehensive healthcare, retirement planning, and continuous learning opportunities.
- Other info: Join a supportive, inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping the future of talent development in financial services.
- Qualifications: Proven sales experience and strong communication skills in complex client environments.
The predicted salary is between 80000 - 100000 € per year.
Fitch Learning is seeking a Client Relationship Director based in our London office. The corporate title for this role is Director. We are looking for candidates with proven experience selling to clients across Europe and managing complex client relationships.
The purpose of this role is to discover, develop, and win new learning and development programs with both new and existing clients. Working closely with the client relationship management team, and independently, you will identify opportunities to sell our solutions across the full Fitch Learning portfolio. You will work with clients to understand their business and talent development needs and, in partnership with our subject-matter experts, design tailored learning solutions to address those needs. In doing so, you will achieve or exceed an agreed revenue target. In addition, you will prospect and develop new logo opportunities across Europe. The role requires periodic travel across Europe.
Responsibilities
- Drive strategic account planning, relationship development, and internal referrals in partnership with the client relationship management team.
- Build a strong understanding of market trends, client priorities, and talent development needs across the financial services sector.
- Identify, qualify, and convert new business opportunities across Fitch Learning’s suite of training and development solutions.
- Lead full-cycle sales activity: opportunity qualification, solution shaping, proposal development, pitching, negotiation, and closing.
- Maintain accurate pipeline, activity tracking, and account plans in Salesforce with strong attention to data quality.
- Produce clear and reliable revenue forecasts based on pipeline analysis and account activity.
- Ensure smooth handover of won projects to delivery teams while maintaining commercial oversight and acting as an escalation point where needed.
Qualifications
- You have a strong background in solution-based sales.
- You have experience managing complex client relationships in financial services or professional education.
- You have experience selling learning, training, talent, or professional development solutions.
- You have a track record of meeting or exceeding revenue targets.
- You can translate client strategies and business priorities into actionable account plans.
- You have excellent communication skills and a consultative selling approach.
What Would Make You Stand Out
- Demonstrated sales success in learning and development solutions within financial services.
- Experience working across multiple countries and navigating cross-cultural stakeholders.
- Business-level French or German.
- Ability to manage complex sales cycles and multiple stakeholders across large organizations.
Why Choose Fitch
- Hybrid Work Environment: 3 days per week in the office; 2 days remote.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs to ensure continuous learning.
- Investing in Your Future: Retirement planning and tuition reimbursement programs to support your goals.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
- Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups.
- Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to volunteer in your community.
For More Information, please visit www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Client Relationship Director employer: myGwork - LGBTQ+ Business Community
Fitch Learning is an exceptional employer, offering a hybrid work environment that promotes a culture of continuous learning and professional development. With comprehensive healthcare benefits, family-friendly policies, and a commitment to community engagement, employees are supported in both their personal and professional growth. The London office fosters an inclusive atmosphere where diverse voices are valued, making it an ideal place for those seeking meaningful and rewarding careers in client relationship management.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in learning and development. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your experience in managing client relationships and how you can bring value to their team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Fitch Learning.
We think you need these skills to ace Client Relationship Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in managing complex client relationships and selling learning solutions, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met or exceeded revenue targets in previous roles. Numbers speak volumes, so let them shine!
Be Authentic:We love a bit of personality! When writing your application, let your unique voice come through. Share your passion for learning and development, and why you’re excited about the opportunity at Fitch Learning.
Apply Through Our Website:To make sure your application gets into our hands, apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, dive deep into Fitch Learning's offerings and understand their learning and development solutions. Familiarise yourself with market trends in financial services and think about how you can tailor their solutions to meet client needs.
✨Showcase Your Success
Prepare to discuss specific examples of your past sales successes, especially in managing complex client relationships. Highlight how you've met or exceeded revenue targets and how your consultative selling approach has benefited clients.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your understanding of the role and the company. Inquire about their current challenges in client relationship management or how they envision the future of learning solutions in the financial sector.
✨Be Ready for Role-Play
Expect to engage in a role-play scenario where you might need to pitch a solution to a hypothetical client. Practice this beforehand by simulating different client scenarios and refining your pitch to showcase your consultative skills.
