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- Tasks: Lead a dynamic team to enhance member experiences and drive engagement initiatives.
- Company: Join The Ned, a vibrant and inclusive hospitality employer.
- Benefits: Enjoy competitive pay, complimentary meals, and exclusive discounts for you and your loved ones.
- Why this job: Be the welcoming face of our Club and create memorable experiences for members.
- Qualifications: Strong rapport-building skills and experience in people leadership preferred.
- Other info: Flexible schedule required; thrive in a fast-paced, high-pressure environment.
The predicted salary is between 45000 - 48000 £ per year.
This job is with The Ned, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Ned's Club members celebrate everything life has to offer, and our Club spaces are for like-minded professionals to meet, work, and have a good time. We are looking for a Membership Manager to lead our small but mighty member relations team. Building rapport is crucial for this role as you and your team will be a welcoming presence around our Club operations, supporting the club teams in delivering outstanding member experiences every day.
What’s the role?
As a Membership Manager, you will:
- Provide a mixture of strategic leadership and hands-on membership relations services, whilst leading the two membership relations executives.
- Support the wider Membership team in maintaining membership attrition below 20% by driving engagement initiatives throughout the club and enhancing member satisfaction.
- Contribute to the member retention strategy, and lead on delivering retention initiatives including tailored event invitations, personal touches, and renewal calls.
- Deftly handle any escalated member or guest behaviour issues, resolving quickly and maintaining our membership culture and community.
- Partner and support the membership executive with all things admin and finance to keep payments, applications, and cancellations all moving smoothly.
- Help our members with answers to their questions and queries in the shared membership inbox.
Leading from the front with your member relations executives, you will:
- Be a welcoming and calming presence around the operation during all key moments and events, using your excellent relationships with our members to enhance their experiences and head off any glitches early.
- Proactively address member concerns and feedback, resolving issues promptly to maintain high levels of satisfaction.
- Host and oversee a range of events from our monthly membership calendar, including welcoming guests, mixing with members or providing tailored introductions, and coordinating any external suppliers.
- Optimise the budget available to provide surprise and delight moments to members, enhancing their visit and providing memorable Ned's Club experiences.
What The Ned Can Give You:
- Yearly pay of £45,000 to £48,000 depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday with length of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program - 24/7 advice and support.
- Reward and recognition initiatives.
What You Can Bring To The Role:
- A flexible schedule is necessary to have you in the right places at the right time.
- Rapport building skills are essential for this role, every guest is a loyal member or a potential new member, so every interaction is crucial to our success.
- People leadership experience would be preferred as you’ll need to manage and develop your member relations team to deliver the same excellent experiences whether you are in the building or not.
- You’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- A calm demeanour with the ability to defuse situations and turn them into a positive is extremely valuable.
- A high degree of confidentiality is non-negotiable.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us in Membership Manager.
Membership Manager in City of London employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in City of London
✨Tip Number 1
Network like a pro! Attend events related to hospitality and membership management. Chat with people, share your passion for outstanding member experiences, and don’t be shy about mentioning your interest in roles like the Membership Manager at The Ned.
✨Tip Number 2
Be ready to showcase your rapport-building skills. When you get the chance to meet potential employers or team members, show them how you can connect with others. Remember, every interaction counts, especially in a role focused on member relations!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle escalated member issues or enhance member satisfaction. Having real-life examples up your sleeve will make you stand out as a candidate who’s ready to lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Ned’s amazing team and culture.
We think you need these skills to ace Membership Manager in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about building rapport with our members.
Tailor Your Application: Make sure to tailor your application to the Membership Manager role specifically. Highlight your experience in member relations and any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out – we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at The Ned. We can’t wait to hear from you!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Club
Before the interview, dive deep into The Ned's culture and values. Familiarise yourself with their membership offerings and recent events. This will help you demonstrate your genuine interest in the role and how you can contribute to enhancing member experiences.
✨Showcase Your People Skills
As a Membership Manager, rapport building is key. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you resolved conflicts or enhanced customer satisfaction, as these stories will highlight your ability to connect with members.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare to discuss how you'd handle escalated member issues or unexpected challenges during events. This will show your calm demeanour and ability to maintain a positive atmosphere.
✨Bring Your Ideas to the Table
Think about innovative engagement initiatives or retention strategies you could implement at The Ned. Presenting fresh ideas during your interview will demonstrate your proactive approach and commitment to enhancing the member experience, which is crucial for this role.
