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- Tasks: Lead a team to create unforgettable guest experiences at The Ned.
- Company: Join The Ned, a vibrant hospitality hub in the heart of London.
- Benefits: Enjoy competitive salary, complimentary meals, and exclusive discounts for you and your friends.
- Why this job: Be part of a diverse team making a real impact in hospitality.
- Qualifications: Proven leadership experience and a passion for outstanding guest service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 38000 - 42000 £ per year.
This job is with The Ned, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.
Reporting Into The Head Of Guest Experience, You Will:
- Support the Head of GEC in delivering all operational, commercial, experiential, and people performance.
- Assist with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
- Work shifts that vary, starting as early as 7am and finishing as late as 11pm.
What The Ned Can Give You:
- Salary between £38,000- £42,000 including service charge, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program - 24/7 advice and support.
- Reward and recognition initiatives.
What You Can Bring To The Role:
- Previous leadership experience with a proven track record of delivering outstanding guest service, and people management.
- A commercial mindset is non-negotiable in our leaders. As a manager, you will support your Head of Department in delivering excellent financial performance and results.
- Ability to remain calm in a high-pressure environment, with a genuine passion for providing guests with an exceptional experience every time.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as Guest Experience Manager.
Guest Experience Manager in City of London employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at The Ned. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing The Ned inside out. Familiarise yourself with their services, values, and recent news. This shows your genuine interest and helps you connect your experience to their needs.
✨Tip Number 3
Practice your people skills! As a Guest Experience Manager, you'll need to demonstrate your ability to lead and inspire a team. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Ned family. Let’s get you that dream job!
We think you need these skills to ace Guest Experience Manager in City of London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating amazing guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've successfully managed teams, supported their development, and fostered a positive work environment.
Be Commercially Minded: We’re looking for someone with a commercial mindset, so don’t forget to mention any experience you have in driving revenue or improving financial performance. Use numbers and results to back up your claims!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team at The Ned!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff About The Ned
Before your interview, dive deep into everything The Ned has to offer. Familiarise yourself with their services, restaurants, and unique features. This knowledge will not only impress the interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences, especially those that highlight your ability to manage teams and deliver outstanding guest service. Think about specific situations where you’ve successfully led a team under pressure, as this is crucial for the Guest Experience Manager role.
✨Demonstrate a Commercial Mindset
Be ready to discuss how you can contribute to the financial performance of The Ned. Bring examples of how you've previously driven bookings or revenue in past roles. This will show that you understand the business side of hospitality and are prepared to support the Head of Guest Experience.
✨Emphasise Your Passion for Diversity and Inclusion
Since The Ned values diversity and inclusion, be prepared to share your thoughts on these topics. Discuss any relevant experiences you have in promoting an inclusive environment and how you plan to contribute to The Ned's commitment to being the best place to work.
