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- Tasks: Support and manage applications, ensuring high availability and resolving incidents.
- Company: Join St. James's Place, an inclusive employer committed to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by solving technical issues in a dynamic environment.
- Qualifications: Strong analytical skills and experience with cloud/web applications required.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Application Support Consultant role supports a variety of applications within the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.
Responsibilities
- Provide senior support to underlying systems supported in the team.
- Incident management & resolution - support of functional escalations from the St. James's Place Service Desk (3rd line support) within the agreed team targets.
- Point of contact for complaints.
- Assist in technical design and application architecture of project & Business As Usual (BAU) tasks.
- Consult on projects and aid in transition of project work into BAU (support/warranty handover etc).
- Deputise for team manager.
- Day to day liaison with 3rd party application support providers, including governance meetings with our main vendors.
- Supporting the Problem Management team by providing root cause analysis and service outage reporting.
- Application portfolio management ensuring business application usage information is maintained.
- Participate in the delivery of the team's overall objectives.
- Documenting and recording change requests with the SJP Change Advisory Board.
- Part of the on-call rota - supporting SJP application & systems out of office hours.
Who we’re looking for
We are looking for a strong analytical approach, who enjoys finding real, long term solutions to technical issues. A collaborator who enjoys sharing knowledge and enjoys asking questions to seek results.
Essential Criteria
- Demonstrable knowledge of cloud/web based applications such as AWS, Snowflake, Azure, Google Cloud or similar.
- Excellent proficiency in MS SQL Server including database administration and performance tuning.
- Exposure of working within a technical 2nd or 3rd line support function of managing and resolving IT tickets and providing root cause analysis.
- Familiarity of IT service management functions i.e. incidents, problem resolution and/or change management.
Desirable Criteria
- Awareness, exposure or experience using Salesforce.
- Experience within the financial service sector.
- A degree in IT, Business Computing or Computer Science or equivalent.
Application Support Consultant in Cirencester employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consultant in Cirencester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at St. James's Place or similar companies. Attend events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and incident management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your analytical approach and ability to find long-term solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at St. James's Place.
We think you need these skills to ace Application Support Consultant in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Consultant role. Highlight your experience with cloud/web-based applications and any relevant technical skills. We want to see how your background fits with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their analytical approach and provide real solutions to problems.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Applications
Make sure you have a solid understanding of the applications you'll be supporting. Familiarise yourself with cloud/web-based platforms like AWS, Azure, or Snowflake. Being able to discuss how these technologies work and their relevance to St. James's Place will show your enthusiasm and preparedness.
✨Master Incident Management
Brush up on your incident management skills. Be ready to talk about your experience with IT tickets and how you've resolved issues in the past. Highlight any specific examples where you provided root cause analysis or improved processes, as this will demonstrate your analytical approach.
✨Collaborate and Communicate
Since the role requires collaboration with various teams, think of examples where you've successfully worked with others. Prepare to discuss how you share knowledge and ask questions to achieve results. This will showcase your teamwork skills and your fit for the inclusive culture at St. James's Place.
✨Prepare for Technical Questions
Expect technical questions related to MS SQL Server and database administration. Brush up on performance tuning techniques and be ready to explain your thought process when tackling technical challenges. This will help you stand out as a knowledgeable candidate who can hit the ground running.
