Production Operations Specialist (Mainframe) in Chester

This job is with Bank of America, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description: We are looking for someone who has experience of console operations work in a large-scale multi-platform data centre. Your shift pattern will be Sunday to Wednesday or Wednesday to Saturday, 10 hours per shift 40 hours per week on a rota. The Mainframe operations team provides the first level of response for all infrastructure issues. Additionally, this role supports weekend change activities helping to ensure mainframe infrastructure changes are implemented successfully within the scheduled change window. This role will participate in the planning, development, and implementation of infrastructure solutions involving cross-functional technical experts to meet specific deployment requirements aligned with available playbooks and technical blueprints. You will be viewed as a technology domain subject matter expert (SME); able to provide and communicate technology solutions across differing audiences including technical, managerial, and/or vendors. This role will participate in multiple projects and activities related to special initiatives or operations. You will lead the resolution process for problems where analysis of situations or data requires an evaluation of various factors. In addition, you will exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results. This role will establish input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system.

Responsibilities: You will be performing SYSMOD activities (IPL, automation). You will need to apply your extensive knowledge of the infrastructure and business applications to minimize disruption of services, the delay of deliverables or the recovery of failing components. Training colleagues and/or leading subordinates and cross training of peers in discipline area of expertise. Ability to organise or actively participate in projects that improve the overall ability of the organisation to provide effective, efficient, and low-cost services. You will need an expert working knowledge of the mainframe environment and the relationship to the business units. Primary responsibility will be supporting the SYSMOD weekend activities and to minimize the impact to service delivery caused by failures of online processing and infrastructure in the Mainframe processing environments. Escalate issues and problems to support or upper management groups as required and to provide expert operational assistance to diagnose and repair same.

What We Are Looking For: You will be able to demonstrate your ability to support cross-organization initiatives. Be able to work effectively with others by establishing and maintaining positive working relationships on a diverse team. You will be a strategic thinker: able to anticipate business needs and growth opportunities. Challenging the status quo and continuously looking for opportunities to modernize and automate wherever we can. Working knowledge of MS Office Skills (Excel, Word, Outlook). Great organisational skills with attention to detail. Good analytical and problem-solving skills. Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns and opinions across differing levels of management. The ability to work effectively in a fast-paced environment with tight deadlines. Flexibility to react and adapt to rapidly changing scenarios.

Skills That Will Help: College degree or equivalent experience/certificate in Computer Arts/Science with focus or experience on mainframe technologies. ITIL certifications a plus. ITSM knowledge a plus. Previous experience in financial firm, performing similar function is highly desirable.

Benefits Of Working At Bank Of America: UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons. 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. Access to an Employee Assistance Program for confidential support and help for everyday matters. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank Of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.