Global Markets Client Onboarding Manager in Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

The Global Markets Client Onboarding team is a fast-paced, integration client-facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading.

Responsibilities:

• Coordinate and manage the end-to-end onboarding process for institutional clients across various lines of business.
• Act as the primary point of contact for clients during onboarding, delivering a timely and compliant client onboarding experience.
• Liaise with internal teams, including Sales, Trading, Legal, Credit, AML/KYC, and Operations to ensure all onboarding requirements are met efficiently.
• Monitor and communicate onboarding progress with key stakeholders, proactively addressing roadblocks or delays.
• Ensure data accuracy and system readiness to enable clients for trading upon completion of onboarding.
• Be the voice of the client, enabling the strategic development of the client service model and technology platforms.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Ensure Bank of America is industry-leading in onboarding – exceeding expectations, enhancing the client experience, aligning with client strategies, themes and ensuring we deliver against strategic plans for best-in-class onboarding.
• Protect existing revenue and enable new revenue through onboards and mandates won for multi-fund launches.

Requirements:

• Experience in client onboarding, account management or a similar operations/client-facing role within financial services.
• An understanding of integration, regulatory, and documentation requirements for institutional client onboarding.
• Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
• Highly organized with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
• Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.

Skills:

• Communications skills and ability to present to a senior audience.
• Applies knowledge of legal structures and legal forms effectively in relevant situations.
• Communicates clearly and confidently through oral interactions.
• Ability to work under pressure in a team environment.
• Prioritises tasks efficiently to meet deadlines and business needs.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Proficiency in French and/or German to support communications with clients would be beneficial.
• Self-motivated and able to work unsupervised.
• Able to manage own time and know when to elevate.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Demonstrates attention to detail in all tasks and outputs.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs.
• Commitment to challenging the status quo and promoting positive change.
• Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Benefits Of Working At Bank Of America:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of backup childcare including virtual tutoring and 20 days of backup adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America is an equal opportunity employer. We embrace diversity and inclusion and encourage all applicants to participate. We do not discriminate on any protected class basis. We are committed to ensuring a fair and equitable hiring process.