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- Tasks: Be the welcoming face of our clinic, assisting patients and handling various admin duties.
- Company: Join HCA Healthcare UK, a leading healthcare provider committed to exceptional care.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and support for all employees.
The predicted salary is between 25000 - 35000 £ per year.
This job is with HCA Healthcare UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: London, The Portobello Clinic
Nearest Tube: LADBROKE GROVE
Full time: 37.5 hours per week
Shift times: Rota Basis (8am to 4pm and 9.30am to 5.30pm + alternate Wednesdays 7.30am to 3.30pm)
Contract: Permanent
Salary: £30,484
We are looking for an Administrator to join our Primary Care Team Reception Team based in our prestigious private clinic in Central London. Please ensure you can commute easily to Ladbroke Grove and note the early start of 7.30am and 8am.
This role is working front of house rather than back-office. You will be the welcoming face of the company and will be required to provide a warm, friendly and knowledgeable service at all times. As well as being immaculately presented, you will be expected to provide an emphatic and efficient patient experience from start to finish. You will meet and greet and carry out various admin duties. This is a busy role, so if you enjoy working in an environment where no two days are the same, this could be just the role for you.
Above all else, we are committed to the care and improvement of human life. It is this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. You will be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Meet and greet all patients, visitors, GPs and staff and assist with their enquiries, based in a GP practice setting.
- Issue clients with the necessary paperwork and explain forms.
- Deal with face-to-face, telephone and email queries with an excellent telephone manner and communication skills.
- Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey.
- Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on-site enquiries.
In this role, you will learn from our leading experts and will contribute to the vital care of our patients, as a valued member of the HCA Group.
What You’ll Bring
- Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous.
- Face-to-face customer service experience.
- Experience using EMIS would be beneficial.
- Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent.
- Excellent spoken and written English.
- Computer literate with proven experience of Microsoft Office and experience of information systems.
- Previous Primary Care GP experience would be really useful.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported, you can be at your best for our patients, and each other.
Our Mission Is Simple: Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Administrator in Chester-le-Street employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Chester-le-Street
✨Tip Number 1
Get to know the company! Research HCA Healthcare UK and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Since this role is front of house, make sure you’re immaculately presented. First impressions count, so put in that extra effort to look professional and approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Administrator in Chester-le-Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Administrator role. Highlight your relevant experience in customer service and any admin skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves interacting with patients and staff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role at HCA Healthcare UK. Familiarise yourself with the job description and think about how your previous experience in hospitality or healthcare aligns with their expectations. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As the welcoming face of the clinic, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you've provided exceptional service, especially in busy environments. Highlight your ability to handle queries efficiently and with a friendly attitude.
✨Dress to Impress
Since this role requires you to be immaculately presented, make sure you dress professionally for the interview. A smart appearance not only reflects your respect for the position but also sets the tone for the warm and friendly service they expect from you.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the clinic's culture, and how they support their staff. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it demonstrates your proactive approach!
