At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Flexible shifts and opportunities for personal growth in a fast-paced retail environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Confidence, communication skills, and a passion for technology are key.
The predicted salary is between 27800 - 27800 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Cheltenham
Salary: Competitive + Fantastic Benefits
About the Role
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must Haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
Other Qualifications:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
EEO Statement: Virgin Media O₂ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Retail Advisor, 30hrs 6M FTC, Cheltenham employer: myGwork - LGBTQ+ Business Community
Virgin Media O₂ is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place to work in Cheltenham. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, employees are supported both personally and professionally. The vibrant work culture encourages growth and collaboration, allowing Retail Advisors to thrive while delivering outstanding customer service in a dynamic retail environment.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 30hrs 6M FTC, Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with welcoming customers and recommending products. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your passion for tech! Since this role involves showcasing innovative products, make sure to highlight any personal experiences or interests you have in technology. Share how it has made your life better – it’ll resonate with the team and show you’re a great fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the next step in your career with us at Virgin Media O₂.
We think you need these skills to ace Retail Advisor, 30hrs 6M FTC, Cheltenham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with Virgin Media O₂. We love candidates who are genuinely interested in our products and services, so let us know why you want to join our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research Virgin Media O₂. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this is crucial for the role.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changing situations in previous jobs. Emphasise your ability to work collaboratively with a team, as well as your willingness to take on different shifts and responsibilities when needed.
✨Express Your Passion for Technology
Since the role involves showcasing innovative products, share your genuine interest in technology. Talk about how it can improve lives and mention any relevant experiences or knowledge you have that could benefit the team and customers.
