Business Analyst, Innovation (0234)

About the Firm

Morton Fraser MacRoberts is an independent law firm that values empowerment and an inclusive culture. We support responsibility early on and provide an agile working environment.

Summary of Role

The Business Analyst delivers the firm’s innovation agenda by identifying, analysing, and shaping business requirements to drive process improvement, client service excellence, and technology solutions. The role works with stakeholders across the firm to explore opportunities for improvement and lead projects that support efficiency, accuracy, and growth, while contributing to the strategic development of the team and wider business.

Key Tasks

• Engage stakeholders to gather, understand and document business needs, turning them into clear, actionable requirements.
• Analyse existing business processes, identify inefficiencies, and map improved future-state workflows.
• Lead the design, delivery, and evaluation of innovation projects, collaborating with internal teams and external vendors.
• Conduct research into legal technology trends and emerging tools, producing recommendations that align with firm strategy.
• Lead communication, training, and stakeholder engagement activities to drive adoption of new tools and ways of working.
• Track and evaluate the success of innovation initiatives using qualitative and quantitative metrics.

Qualifications and Experience Preferred:

• A degree in Business, Technology, Law, or a related field.
• Experience in business analysis, change, or innovation roles within a law firm, professional services, or regulated environment; proven ability to translate business needs into tangible project outputs.
• Detailed knowledge of law firm business areas and services is desirable.
• Experience with legal systems (e.g., Document Management Systems, Practice Management Systems, DocuSign, HighQ datarooms); familiarity with process-mapping tools, requirement-gathering frameworks, no-code/low-code platforms, automation, and AI tools is advantageous.
• Relevant certifications (Lean Six Sigma, Agile, Scrum Master, Business Analysis such as BCS, IIBA) are an advantage.
• Strong analytical and communication skills, ability to influence and engage at all levels.
• Comfortable working independently on multiple priorities, curious, pragmatic mindset, and willingness to challenge the status quo.

Person Specification

• Excellent communication skills, articulate, clear, concise, and jargon-free.
• Enjoys working in a team and autonomously on their own initiative.
• Personable, good at building and developing client relationships.
• Confident with a strong belief in one’s own ability.
• Committed to providing a good client experience and willing to put in extra time and effort when required.

Benefits Package

• Profit-related pay
• Pension scheme
• Private medical insurance (BUPA)
• Holidays starting at 25 days plus 9 public holidays (plus birthday off)
• Tax-efficient car lease scheme
• Cycle to work scheme
• Life assurance
• Income protection
• Access to comprehensive wellbeing resources
• Retail discounts

Equal Opportunity and Disability

We are proud to be a diverse and inclusive workplace. If you need any adjustments or accommodations during the application process, we will support you. If you have a disability and meet the basic requirements for the role, we guarantee you an interview. As signatories of the Armed Forces Covenant, we recognise the value that serving personnel, reservists, veterans, and military families bring to our business.