Learning & Development Assistant in Bristol

Role Overview: Support RPC’s Learning & Development team by managing learning programmes, logistics, administration, and training delivery.

Responsibilities

• Schedule courses for Learning programmes, including booking rooms, managing invitations, liaising with speakers, producing materials, managing attendance sheets, booking catering, and setting up technical and non‑technical equipment.
• Manage the logistics and administration of curricula and firm‑wide programmes, ensuring smooth delivery of face‑to‑face and online learning and accurate data recording.
• Own the administration of firm‑wide learning programmes for legal and business skills, coordinating with stakeholders, speakers, and participants.
• Support L&D Managers with off‑site and residential training programmes, sourcing venues, liaising with external faculty, and producing joining instructions.
• Organise the monthly Learning newsletter and approve and book individuals onto external courses.
• Arrange one‑to‑one coaching and manage SRA Continuous Competence queries.
• Handle day‑to‑day expenses and budgeting for L&D activity and provide extensive diary management for the L&D Team.
• Produce training documents and materials, liaise with Creative and Document Production as required.
• Manage L&D meetings, including preparing agendas and minutes.
• Maintain accurate records of course scheduling and attendance and assist with ad‑hoc projects.
• Support user experience testing for learning technologies and conduct supplier due diligence, liaising with Risk on contractual queries.

Systems

• Set up AV equipment and host webinars and online sessions across RPC offices.
• Operate webinar and streaming technologies and record sessions using video and audio equipment.
• Administer the Learning Management System (LMS), including data entry, sending invitations, monitoring attendance, updating learning resources, and cleaning obsolete courses.
• Manage LMS data, categories, subcategories, and generate reporting data on request.
• Create events and classes on the LMS, manage enrolment, and conduct post‑programme evaluation.
• Provide regular training statistics reports to relevant departments and committees.
• Manage and update intranet pages owned by the Learning & Development team.
• Organise mandatory training for new joiners and administer third‑party systems such as 360 feedback and psychometric platforms.

Delivery

• Provide desk‑side coaching and support on the LMS.

Knowledge, Skills and Experience

• Demonstrates a growth mindset and commitment to lifelong learning.
• Proficient in Excel for maintaining records and producing reports.
• Excellent Word skills for reporting.
• Ability to plan and organise complex events, anticipating potential issues and taking preventative action.
• Comfortable working in ambiguous environments and recommending efficient new processes.
• Develop client‑service skills to build collaborative relationships.
• Organised approach, planning, prioritising and using technology efficiently.
• Commercial awareness of team and firm objectives.
• Collaborative and works effectively in a team.
• Committed to a supportive, inclusive, and collaborative firm culture.