At a Glance
- Tasks: Support the Claims Handling team with administration and customer service tasks.
- Company: Join RPC, an inclusive employer committed to diversity and collaboration.
- Benefits: Gain valuable experience in a supportive environment with flexible working options.
- Other info: Be part of a culture that values diversity, equity, and inclusion.
- Why this job: Kickstart your career in a dynamic legal setting while making a real impact.
- Qualifications: 6 GCSEs including Maths and English; strong communication and organisational skills.
The predicted salary is between 18000 - 25000 £ per year.
This job is with RPC, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role Overview
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The department provides significant value to the wider RPC law firm through referrals and is an important aspect of the firm’s insurance business and future strategy. The team is based in RPC’s Bristol office at Bridgewater House, and this role will be based in Bristol.
The role
We have an opportunity for a Claims Handling Administration Apprentice to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Claims Handling Administration Manager, Team Leaders and other team members, you will provide technical and efficient administration support to the Claims Handling department. You will help build and shape the team for the future, embed principles of lean and efficient working, and establish the culture, values and behaviours that support a varied legal career.
Responsibilities
- Open new matters and input data into the claims management system
- Send acknowledgements
- Carry out conflict searches
- Assist with diary management
- Ensure all basic administrative tasks are completed accurately and timely, such as filing, scanning, making/receiving telephone calls and dealing with enquiries
- Handle financial matters, including arranging and processing payments, dealing with billing and accounts queries, and recording and updating financial information
- Capture and collate required management information (MI) for performance management, client reporting and service level agreements (SLAs)
- Liaise with insurers and brokers to request full policy information
- Ensure policies, proposal forms and schedules are properly filed
- Manage centralised mailboxes
- Provide excellent customer service at all times
Knowledge, Skills and Experience
- Minimum 6 GCSE grades A‑C or 9‑4 including Maths and English
- Attention to detail, organized and efficient
- Hardworking, enthusiastic and motivated
- Good written and verbal communication skills
- Commitment to handle any tasks needed to meet team aims
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook
- Commitment to be part of a supportive, inclusive and collaborative firm culture
Diversity, equity, inclusion and belonging
We are problem solvers. To solve problems creatively for clients, we need diverse collaborative thinking, drawing on different experiences, backgrounds and perspectives. Everyone who applies to or works for RPC is treated equitably, and we remove barriers to equal access, understanding that our people define us and our work. If you need support or adjustments to do your best work, whether during the recruitment process or throughout your time at RPC, we are here to help. Flexible working that supports commitments outside of work is an important part of our culture; where possible we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Claims Handling Administration Apprentice in Bristol employer: myGwork - LGBTQ+ Business Community
RPC is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for aspiring professionals to grow their careers. Located in the vibrant city of Bristol, our supportive work culture fosters collaboration and innovation, while offering flexible working arrangements to accommodate personal commitments. As a Claims Handling Administration Apprentice, you will benefit from hands-on training and mentorship within a dynamic team, paving the way for meaningful career development in the legal sector.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handling Administration Apprentice in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at RPC or similar firms. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to boost your confidence and get comfortable with the lingo.
✨Tip Number 3
Show off your skills! Bring examples of your work or projects that highlight your attention to detail and organisational skills. This will help you stand out as a candidate who’s ready to dive into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our inclusive team at RPC.
We think you need these skills to ace Claims Handling Administration Apprentice in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handling Administration Apprentice role. Highlight relevant skills and experiences that match the job description, like your attention to detail and proficiency in Microsoft Office.
Show Your Enthusiasm:Let your passion shine through! We love seeing candidates who are genuinely excited about the opportunity to work with us at RPC. Share why you’re interested in claims handling and how you can contribute to our team culture.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Role
Before the interview, make sure you understand the specifics of the Claims Handling Administration Apprentice role. Familiarise yourself with the responsibilities and skills mentioned in the job description, such as data input, diary management, and customer service. This will help you tailor your answers to show how you can contribute to the team.
✨Showcase Your Skills
Highlight your attention to detail and organisational skills during the interview. Prepare examples from your past experiences where you've demonstrated these abilities, especially in administrative tasks or customer service scenarios. This will give the interviewers confidence in your capability to handle the role effectively.
✨Emphasise Teamwork and Inclusivity
RPC values a supportive and inclusive culture, so be ready to discuss how you work well in teams and contribute to a positive environment. Share any experiences where you've collaborated with others or supported diverse perspectives, as this aligns with their commitment to diversity and inclusion.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company's approach to flexible working. This shows your genuine interest in the role and helps you assess if RPC is the right fit for you.
