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- Tasks: Manage claims efficiently, investigate issues, and negotiate settlements for insured professionals.
- Company: RPC, an inclusive employer committed to diversity and collaboration.
- Benefits: Flexible working, supportive culture, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in the insurance sector.
- Qualifications: Experience in claims handling and strong interpersonal skills.
- Other info: Opportunity for career growth in a vibrant and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy. The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office may be required from time to time.
Responsibilities
- Run a caseload where you will review and investigate cover, assist insured professionals, respond to claims and report to Insurers where necessary, including identifying, investigating, and reporting potential issues.
- Assist Insureds to respond appropriately to complaints and claims, investigating externally where appropriate and considering at an early stage the merits and value of claims.
- Negotiate settlement of claims within the delegated authority, working efficiently, commercially, and equitably in line with delegated authority.
- Understand the internal SLAs and KPIs of the team and ensure adherence to these standards.
- Understand Insurer requirements and comply with Insurer SLAs and KPIs.
- Proactively manage a caseload to avoid unnecessary litigation and ensure effective resolution.
- Maintain and ensure the completeness, accuracy, quality, and integrity of data on the electronic case management system for your caseload.
- Support monthly and ad hoc reporting to Insurer clients.
- Ensure a consistent approach to client claims and implement Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled.
- Identify trends and escalate risk information to the Head of Claims and Insurers where appropriate, to help manage the profitability of the work portfolio.
- Take ownership for self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions.
- Ensure that quality assurance standards are achieved, and procedures followed to agreed standards.
Knowledge, Skills And Experience
- Strong grounding in claims including technical knowledge and experience.
- Ability to build internal relationships and understand the expertise across the firm to help deliver an excellent client service.
- Commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
- Able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust.
- Committed to being part of a supportive, inclusive and collaborative firm culture.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles.
Claims Handler (12-month FTC) in Bristol employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler (12-month FTC) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at RPC. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RPC's values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your negotiation skills. As a Claims Handler, you'll need to demonstrate your ability to negotiate settlements. Role-play with a friend to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RPC team.
We think you need these skills to ace Claims Handler (12-month FTC) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight relevant experience and skills that match the job description, like your technical knowledge in claims and ability to manage a caseload effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for RPC. Don’t forget to mention your commitment to inclusivity and collaboration!
Showcase Your Problem-Solving Skills: Since we’re all about solving problems at RPC, make sure to include examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and handle claims efficiently.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this step!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Claims Inside Out
Make sure you brush up on your technical knowledge of claims handling. Understand the processes involved, from first notification of loss to resolution. Being able to discuss specific cases or scenarios will show that you're not just familiar with the theory but can apply it practically.
✨Demonstrate Your Negotiation Skills
Since negotiating settlements is a key part of the role, prepare examples of past negotiations you've handled. Think about how you approached these situations and what strategies you used to achieve a successful outcome. This will highlight your ability to work within delegated authority effectively.
✨Showcase Your Relationship-Building Abilities
RPC values collaboration, so be ready to talk about how you've built relationships in previous roles. Whether it's with clients, colleagues, or external suppliers, share specific examples that demonstrate your ability to foster trust and work as part of a team.
✨Understand the Company Culture
Familiarise yourself with RPC's commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to this culture and why it matters to you. Showing that you align with their values will make a positive impression.
