At a Glance
- Tasks: Resolve customer enquiries and sell tickets while ensuring quality interactions.
- Company: Join myGwork, a vibrant LGBTQ+ Business Community in Birmingham.
- Benefits: Flexible part-time hours with a focus on inclusivity and teamwork.
- Other info: Weekend availability required; be part of an inclusive workforce.
- Why this job: Make a difference by providing excellent customer service and mentoring others.
- Qualifications: Experience in a contact centre with strong interpersonal and problem-solving skills.
The predicted salary is between 12 - 15 £ per hour.
myGwork - LGBTQ+ Business Community is seeking a part-time customer service role in Birmingham. You'll resolve customer enquiries and sell tickets for AXS while ensuring quality interactions across telephone, email, and live chat.
The ideal candidate will have proven experience in a contact centre with strong interpersonal and problem-solving skills. This role involves training other advisors and will require weekend availability.
Join us in fostering an inclusive workforce.
Senior Customer Advisor: Lead Quality & Mentorship (PT) in Birmingham employer: myGwork - LGBTQ+ Business Community
At myGwork, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Senior Customer Advisor in Birmingham, you'll not only have the opportunity to enhance your customer service skills but also play a pivotal role in mentoring fellow advisors, ensuring both personal and professional growth. With flexible part-time hours and a commitment to employee development, we offer a rewarding environment where your contributions truly matter.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor: Lead Quality & Mentorship (PT) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who have experience in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on your problem-solving skills and think of examples from your past experiences where you’ve resolved customer issues. We want to see how you handle tricky situations!
✨Tip Number 3
Show off your mentorship skills! Since this role involves training other advisors, be ready to discuss your approach to coaching and supporting team members. We love to hear about your leadership style!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about fostering an inclusive workforce, so let’s make sure your unique skills shine!
We think you need these skills to ace Senior Customer Advisor: Lead Quality & Mentorship (PT) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in a contact centre. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our inclusive workforce. Let us know about your experience training others and any relevant achievements.
Showcase Your Availability:Since this role requires weekend availability, make sure to mention your flexibility in your application. We appreciate candidates who can commit to the hours needed to support our customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, take some time to research myGwork and their mission. Understand their commitment to fostering an inclusive workforce and how they support the LGBTQ+ community. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience in a contact centre where you successfully resolved customer enquiries. Highlight your strong interpersonal and problem-solving skills, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Leadership Potential
Since this role involves training other advisors, be ready to discuss your mentoring experiences. Share specific instances where you guided or supported colleagues, showcasing your ability to lead and foster a collaborative environment.
✨Be Ready for Weekend Availability Questions
As the position requires weekend availability, be prepared to discuss your flexibility. If you have prior commitments, explain how you plan to manage your time effectively. Showing that you're adaptable will make a positive impression on the interviewers.
