At a Glance
- Tasks: Resolve customer enquiries and sell tickets while providing top-notch service.
- Company: Join a dynamic team at AXS, a leader in customer experience.
- Benefits: Flexible part-time hours, inclusive culture, and opportunities for growth.
- Other info: Located near Birmingham International Airport with a focus on diversity and inclusion.
- Why this job: Make a real difference in customer interactions and develop your skills.
- Qualifications: Experience in customer service, strong problem-solving, and mentoring abilities.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience through all contact channels – telephone, email, social media, and live chat.
- Play a key role in ensuring the overall quality of customer interactions in the contact centre by focusing on channel quality management, training and development of other advisors, and handling escalated customer enquiries.
- Provide general day‑to‑day support to the contact centre team.
Qualifications
- Proven experience in a contact centre environment with a focus on customer service and quality management.
- Good interpersonal skills, able to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated, and proactive.
Location and Working Hours
This role is based part‑time in the Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Equal Opportunity Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Senior Customer Advisor in Birmingham employer: myGwork - LGBTQ+ Business Community
At AXS, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Birmingham office that fosters professional growth and development. Our commitment to quality customer service is matched by our dedication to employee well-being, providing comprehensive training, mentorship opportunities, and a supportive team culture that values diversity and inclusion. Join us to be part of a forward-thinking company where your contributions are recognised and rewarded, making every day meaningful and impactful.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research AXS and its values, so you can show how your experience aligns with their mission during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer issues and how you'd resolve them. We want to hear your problem-solving skills in action, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at AXS. Plus, it shows us you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Senior Customer Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and quality management. We want to see how your skills align with the responsibilities of the Senior Customer Advisor role.
Show Off Your Interpersonal Skills:In your application, give examples of how you've successfully interacted with customers and team members. We love seeing candidates who can demonstrate their excellent problem-solving abilities and professionalism.
Highlight Your Supervisory Experience:If you've mentored or trained others in a contact centre environment, make sure to mention it! We value candidates who can lead and develop their peers, so share those experiences in your application.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've resolved customer enquiries in the past, especially in a contact centre environment. This will show that you understand the role and can deliver a top-notch customer experience.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled difficult situations or escalated enquiries. Think of a couple of scenarios where your decision-making made a difference. This will highlight your ability to handle challenges effectively, which is crucial for this role.
✨Demonstrate Your Team Spirit
Since you'll be supporting and mentoring other advisors, it's important to convey your teamwork skills. Share examples of how you've trained or supported colleagues in the past. This will show that you're not just focused on your own success but also on helping the team thrive.
✨Familiarise Yourself with the Tools
Get to know the customer service software and tools commonly used in the industry. If you have experience with specific platforms, mention them during the interview. This will demonstrate your readiness to hit the ground running and contribute to the team's success from day one.
