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- Tasks: Assist guests, create memorable experiences, and support your team with a positive attitude.
- Company: Join Hyatt, a diverse and inclusive employer in the heart of Birmingham.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a focus on teamwork and guest satisfaction.
- Why this job: Be part of a vibrant team and make a real difference in guests' experiences.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 20000 - 30000 £ per year.
This job is with Hyatt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About Hyatt Regency Birmingham: Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.
Duties and responsibilities related to the Front Office Host/ess role:
- Assist guests during their stay, ensuring a smooth arrival and departure experience.
- Create meaningful connections with guests and deliver memorable experiences.
- Act as a team player, supporting colleagues with a positive, can-do attitude.
- Maximise revenue opportunities through effective upselling.
You will be expected to work 37.5 hours per week, five days out of seven, on a shift-rota basis which may vary each week.
Front Office Host/ess in Birmingham employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host/ess in Birmingham
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Hyatt. Attend events or join online groups where you can meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Practice your customer service skills! As a Front Office Host/ess, you'll be the face of the hotel. Role-play scenarios with friends or family to get comfortable handling guest inquiries and creating memorable experiences.
✨Tip Number 3
Show off your personality! When you get the chance for an interview, let your genuine self shine through. Hyatt values inclusivity and connection, so don’t be afraid to share your unique story and how it aligns with their values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Hyatt, making it easier for us to stay connected.
We think you need these skills to ace Front Office Host/ess in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Host/ess role at Hyatt. Highlight your relevant experience and skills that align with the job description, especially your ability to create memorable guest experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hyatt.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, take some time to research Hyatt and its values. Understand their commitment to inclusivity and how they connect with guests. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Host/ess, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've created memorable connections or resolved issues effectively. Highlighting your ability to connect with people will demonstrate that you’re the right fit for this role.
✨Be Ready to Upsell
Upselling is a key part of maximising revenue opportunities. Think of times when you've successfully upsold a product or service in previous roles. Be prepared to discuss your strategies and how you can apply them at Hyatt to enhance guest experiences.
✨Embrace the Team Spirit
Hyatt values teamwork, so be ready to talk about how you support your colleagues. Share specific instances where you've worked collaboratively to achieve a common goal. This will show that you have a positive, can-do attitude that fits well with their culture.