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- Tasks: Assist customers in English and French, resolving inquiries and selling tickets.
- Company: Leading ticketing solutions provider in Birmingham with a focus on inclusivity.
- Benefits: Exciting perks, diverse workplace, and opportunities for personal growth.
- Why this job: Join a dynamic team and enhance customer experiences in a vibrant environment.
- Qualifications: Bilingual skills in English and French, plus strong customer service experience.
- Other info: Embrace diversity and be part of an inclusive workforce.
The predicted salary is between 30000 - 42000 £ per year.
A leading ticketing solutions provider in Birmingham seeks Customer Advisors. Ideal candidates will communicate effectively with customers in English and French while resolving inquiries and selling tickets. The role includes providing a high-quality customer experience across all channels.
Candidates should have relevant contact center experience, strong customer service skills, and demonstrate decision-making abilities. This inclusive employer offers exciting perks and values diversity in their workforce.
Bilingual Ticketing Advisor (French/English) in Birmingham employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Ticketing Advisor (French/English) in Birmingham
✨Tip Number 1
Brush up on your bilingual skills! Make sure you're comfortable switching between English and French, as you'll need to communicate effectively with customers in both languages. Practising common customer service scenarios can really help you shine during interviews.
✨Tip Number 2
Show off your contact centre experience! Be ready to share specific examples of how you've resolved customer inquiries or sold products in the past. We want to hear about those moments when you went above and beyond to provide a top-notch customer experience.
✨Tip Number 3
Prepare for decision-making questions! Think about times when you had to make quick decisions under pressure. We love candidates who can demonstrate their problem-solving skills, so have a few stories ready to go that highlight your ability to think on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we value diversity and want to see a wide range of applicants, so don’t hesitate to put yourself out there!
We think you need these skills to ace Bilingual Ticketing Advisor (French/English) in Birmingham
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role is all about communicating in both French and English, make sure to highlight your language skills right from the start. Use examples of how you've successfully helped customers in both languages to really stand out!
Tailor Your Experience: We want to see how your previous contact centre experience relates to this role. Be specific about your customer service achievements and decision-making moments that showcase your ability to resolve inquiries effectively.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that professionalism is key. Use a friendly tone in your application but keep it polished. Show us your personality while still being respectful and clear.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Brush Up on Your Bilingual Skills
Since the role requires effective communication in both English and French, make sure to practice your language skills. Prepare to switch between languages seamlessly during the interview, as this will showcase your fluency and confidence.
✨Know the Company Inside Out
Research the ticketing solutions provider thoroughly. Understand their services, values, and what sets them apart in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous contact centre experience and how it relates to providing a high-quality customer experience. Use specific examples to illustrate your problem-solving skills and decision-making abilities when handling customer inquiries.
✨Embrace Diversity and Inclusion
Since the employer values diversity, be prepared to discuss how you can contribute to an inclusive workplace. Share any experiences you have working with diverse teams or customers, highlighting your adaptability and respect for different perspectives.
