At a Glance
- Tasks: Help customers with enquiries and sell tickets while providing top-notch service.
- Company: Join AEG EUROPE, a diverse and inclusive employer recognised as a top workplace.
- Benefits: Enjoy perks like free shows, thorough training, and a supportive work culture.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making ticketing fun and easy for everyone.
- Qualifications: Fluent in German with strong customer service skills and a positive attitude.
The predicted salary is between 25000 - 30000 € per year.
About the role
This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Do you love working in customer service? Do you speak German? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business as the role covers customer calls, queries, and complaints, while striving for first point resolution.
- Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Requirements
- Can speak and write in German.
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Have strong customer service skills and decision‑making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self‑motivated and proactive.
- Are able to work under pressure in a fast‑paced environment.
You will receive a thorough induction and training in our systems, policies and procedures, and will be welcomed into the AXS/AEG culture with access to employee perks such as a free show.
Location
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion:
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Bilingual Customer Advisor (German) in Birmingham employer: myGwork - LGBTQ+ Business Community
AEG EUROPE is an exceptional employer that prioritises inclusivity and employee well-being, recently recognised as one of The Sunday Times Best Places to Work 2024. Located in Birmingham, our vibrant work culture fosters collaboration and innovation, offering comprehensive training and unique perks like free shows, while empowering employees to excel in their roles. Join us to be part of a supportive team that values your contributions and encourages personal and professional growth.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Advisor (German) in Birmingham
✨Tip Number 1
Get to know the company! Research AEG EUROPE and AXS, and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing customer service scenarios in German to boost your confidence and fluency.
✨Tip Number 3
Network like a pro! Connect with current or former employees on platforms like LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Bilingual Customer Advisor (German) in Birmingham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your German language skills in your application. We want to see how you can communicate effectively in both English and German, so don’t hold back!
Tailor Your Experience:When you're writing your application, focus on your previous customer service experience. We love seeing how you've handled enquiries and resolved issues in the past, especially in a contact centre environment. Make it relevant to what we do!
Be Personable:We’re all about creating a positive customer experience, so let your personality shine through in your application. Use a friendly tone and show us that you’re enthusiastic about helping customers and making their ticketing experience fun and simple.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at AEG Europe!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Brush Up on Your German
Since this role requires you to speak and write in German, make sure you're comfortable with the language. Practice common customer service phrases and responses in German to show your fluency during the interview.
✨Know the Company Inside Out
Research AXS and AEG EUROPE thoroughly. Understand their values, recent achievements, and what makes them a great place to work. This will help you align your answers with their culture and demonstrate your genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or went the extra mile for a customer, as this is key for the role.
✨Stay Calm Under Pressure
The job can be fast-paced, so be ready to discuss how you handle stress and pressure. Share specific strategies you use to maintain patience and empathy, especially when dealing with challenging customer interactions.
