Employee Technology Support Engineer in Belfast

Overview

This job is with Bank of America, an inclusive employer. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Join Us in Belfast - A City of Opportunity and Innovation

We are excited to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community.

About Bank Of America In Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We are committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance.

Role Description

This is an exciting opportunity to join our new office in the City Quays area of Belfast. As an Employee Technology Support Engineer, you will play a pivotal role in shaping the bank’s future, combining cutting-edge technology with deep industry expertise to drive smarter, more customer-focused solutions. The Employee Technology Support Engineer is a critical role within our technology team, responsible for providing exceptional front-line technical support to all Bank of America employees.

Responsibilities

• You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity.
• Support a diverse employee base across both Back-office and Front-office.
• Install, configure, and maintain a variety of hardware and software.
• Log, track, and prioritize all support requests using our ticketing system.
• Provide basic training and guidance to employees on the use of new hardware, software, and security protocols.
• Adhere to all Bank of America security policies and compliance regulations.
• Work closely with technology partners to escalate and resolve complex issues.
• Contribute to and maintain a knowledge base of technical articles and solutions.

What We Are Looking For

• Proficient in supporting Windows 11 and Microsoft Office 365 applications.
• Good understanding of Active Directory, Group Policy, and user account management.
• Good knowledge of network fundamentals.
• Experience with hardware troubleshooting and repair for desktops, laptops, and printers.
• Experience supporting mobile devices and MDM solutions.
• A commitment to providing excellent customer service.
• Good analytical and troubleshooting skills.
• Good verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• A collaborative mindset with a willingness to share knowledge.

Skills That Will Help

• Experience in working in a large tech/finance organisation.
• Experience with Linux operating systems.
• Familiarity with collaboration platforms beyond Microsoft Teams.

Benefits Of Working At Bank Of America

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover.
• 20 days of back-up childcare including virtual tutoring.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to a range of gyms, exercise classes and wellbeing Apps.
• Opportunity to give back to your community by volunteering.

Bank of America is an equal opportunities employer. We monitor the community background and sex of our job applicants and employees to demonstrate our commitment to promoting equality of opportunity in employment.