Senior International Patient Liaison Officer in Ayr

This job is with HCA Healthcare UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

We are recruiting for a Senior International Patient Liaison Officer to join our International Relations Team based in The Harley Street Clinic/Princess Grace Hospital. The Senior International Patient Liaison Officer will be predominantly based onsite at Princess Grace Hospital but occasional days to The Harley Street might be required. You will provide a professional and efficient service to the hospital, ensuring the cultural needs of overseas patients are recognized and satisfied.

To provide a liaison service to patients, consultants and third parties to facilitate the overall care and financial aspects of service to international patients.

• Lead liaison with embassies, managing queries, referrals, complaints, and accounts.
• Supervise the International Department.
• Coordinate all admissions, including direct overseas admissions.
• Manage outpatient appointments, calendars, and related logs.
• Provide accurate translation of medical information and patient and Hospital/Medical Personnel discussions.
• Ensure clear communication of medical history, treatment plans, and follow‑up needs.
• Assist with required forms and documentation.
• Accompany consultants on ward rounds when required.
• Advocate for patients and support families throughout care to facilitate excellent patient experience.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.

What You’ll Bring:

• Previous experience in a similar role within private healthcare is essential.
• Arabic Speaking is essential.
• Previous Arabic interpreting experience is essential.
• Excellent Communication skills.
• Have an awareness and understanding of cross cultural needs.
• Experience liaising with the managers and staff at all levels.
• Computer literate with strong proficiency in MS Office, particularly Microsoft Excel.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values:

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments:

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.